Director, Operations - Provider Performance
- Role
- Operations
- Experience
- Lead
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
Director-level Operations role to establish and execute a provider performance strategy across clinical service lines. Senior leader who partners with clinical, analytics and operations teams to build data infrastructure, operational tools, and executive reporting. Location: United States.
About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About The Role We are seeking an experienced Director of Operations – Provider Performance to establish and execute a holistic provider performance strategy across all of Lyra’s clinical service lines. In this role, you will lead a high-impact team operating at the intersection of clinical strategy, data analytics, and operational execution. Your mandate is to optimize provider performance which will further drive clinical quality, client access to care, and business results. As a strategic player-coach, you will partner closely with Service Line leaders, Clinical Operations, and Data Analytics to build scalable data infrastructure, operational tools, and executive reporting. You will translate complex performance insights into actionable dashboards and operational systems that drive data visibility for providers, managers and executive leadership.
What you'll do
- Establish and execute a holistic provider performance strategy across all of Lyra’s clinical service lines.
- Lead a high-impact team operating at the intersection of clinical strategy, data analytics, and operational execution.
- Optimize provider performance to drive clinical quality, client access to care, and business results.
- Partner closely with Service Line leaders, Clinical Operations, and Data Analytics to build scalable data infrastructure, operational tools, and executive reporting.
- Translate complex performance insights into actionable dashboards and operational systems that drive data visibility for providers, managers and executive leadership.
What they require
- Experienced Director of Operations with expertise in clinical strategy, data analytics, and operational execution.
- Proven ability to lead high-impact teams and drive measurable provider performance improvements.
Lyra Health provides mental health care benefits and services including therapy, coaching, psychiatry, medication management, specialty care, family support, and well-being tools. It serves people globally through direct employer contracts and partnerships with plans and health systems, using a digital platform and AI-powered provider matching to connect members with evidence-based providers.
What people say about this company
3.2/ 5
- Employees appreciate the company's mission to improve mental health services.
- The work environment is often described as supportive and collaborative.
- Some employees report issues with management and communication.