Director of Partner Experience
- Role
- Operations
- Experience
- Senior
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
Director of Partner Experience needed with 5+ years in customer success/partner experience/implementation leadership, ideally in K-12 edtech. Must have 2+ years managing a team and strong data instincts. Role involves leading partner onboarding, training, and support across multiple products, managing team operations, and collaborating cross-functionally. Must be US-based and willing to travel.
**About inquirED
inquirED supports teachers with high-quality instructional materials that make joyful, rigorous, and transferable learning possible for every student. Inkwell, our elementary core ELA and social studies curriculum, fully integrates both subjects into one coherent instructional block, building deeper knowledge, comprehension, and literacy skills. Inquiry Journeys, our K-5 social studies curriculum, is used nationwide to help students develop the content knowledge and inquiry skills essential for a thriving democracy. Great First Eight Pre-K/TK, co-designed by Dr. Nell K. Duke, is a research-based curriculum that builds early literacy, math, and other key areas of development through purposeful, play-based learning.
**About the role
**Description
As our Director of Partner Experience, you’ll lead the team that partners with districts to turn curriculum adoption into meaningful, sustained instructional impact. You’ll own the day-to-day leadership of Partner Experience, the team responsible for ensuring teachers, schools, and districts receive timely support, meaningful professional learning, and a customer experience that drives long-term success, renewal, and expansion.
This is a pivotal moment for the role. inquirED is scaling from a single flagship product to a true multi-product portfolio, (Inquiry Journeys, Inkwell, and Great First Eight), and our Partner Experience team is evolving alongside it. As Director of Partner Experience, you’ll eventually lead the team’s day-to-day operations across all three products, ensuring partners experience one seamless, high-quality relationship with inquirED regardless of what they use. You’ll manage people, capacity, and processes while partnering closely with Sales, Marketing, and Product to ensure partner insights inform how we serve customers and continuously improve the experience.
As Director of Partner Experience you’ll translate organizational strategy into operational excellence, ensuring it comes to life consistently across partners, teams, and products. You’ll identify operational gaps, optimize team workflows, surface trends from partner feedback, and recommend improvements based on what you’re seeing every day. Your ability to build effective systems, coach the team, and continuously refine how Partner Experience operates will be a key reason inquirED can scale to three products without partners ever feeling the complexity behind the scenes. You’ll report to GTM leadership and partner closely with the Head of Sales.
**Responsibilities
- Manage the day-to-day work of the Partner Experience team, including workload, prioritization, coaching, and performance.
- Run partner onboarding, training, and implementation support end-to-end, ensuring teachers and district leaders can effectively use the curriculum from day one.
- Execute the engagement model GTM leadership sets for supporting partners across Inquiry Journeys, Inkwell, and Great First Eight, including how the team handles districts using more than one product at a time, and flag clearly, with data, when that model is straining under real volume.
- Monitor partner health metrics day-to-day, using them to flag risks early and to surface opportunities for renewal, upsell, and expansion to leadership and Account Management.
- Partner closely with Sales and Account Management to keep the handoff from the sales cycle into implementation and long-term engagement running smoothly.
- Be the day-to-day connector between Partner Experience and Product, Marketing, and Sales, routing real partner feedback to the people who own roadmap, messaging, and GTMgo-to-market decisions.
- Manage and prioritize operational workload across the team, including partner ops and PD logistics, and recommend where tooling, contractor support, or process changes could relieve capacity pressure.
- Run partner feedback loops and processes that capture and share partner success stories to support renewal and advocacy.
- Foster a proactive, collaborative team culture day-to-day, and bring partner-facing capacity and risk issues to GTM leadership before they become bigger problems.
- Ensure teamwide effective use of systems, including Gainsight, to ensure cross-team transparency and data-driven decision making.
- Work both virtually and in person, with periodic travel to partner districts, team retreats, and company events — averaging roughly one trip per month.
**Requirements
- 5+ years of experience in customer success, partner experience, or implementation leadership, ideally in K–12, edtech, or another complex-sale, relationship-driven environment.
- 2+ years directly managing a team, with a track record of coaching people into stronger performance.
- Comfort operating across multiple products or workstreams at once; you can run a team well inside a structure that’s still being figured out, without needing it fully settled first.
- Strong data instincts; you know how to build and read partner health metrics and use them to make decisions.
- Excellent cross-functional collaborator; you build real partnerships with Sales, Product, and Marketing rather than just handing off documents.
- High operational ownership; when you spot a capacity or process problem, you go fix it (staffing, tooling, workflow), not just flag it.
- Experience working with districts and/or schools.
- Willingness and ability to travel, averaging about once per month.
**Why Work For Us
- Health & 401K: Employee-covered health care and retirement match
- Flexible PTO & Company Closures: Flexible PTO and 12+ observed days off.
- Chances to Connect: Biannual company retreats and optional local meetups
- Remote Opportunities: Most positions are remote, supporting work-from-home flexibility
- Perks and Stipend: Technology package provided, plus a home office stipend
- Learning and Development: Educational and development opportunities, monthly Brunch and Learns, and more!
_Please note that because of the high application volume, we are only able to respond to applicants moving forward in the process.
The base compensation range for this role is $136,950–$166,000. Total compensation for this role also includes a full benefits package. This compensation range and title may be adjusted based on actual experience.
**Must be U.S. based.
What you'll do
- Manage the day-to-day work of the Partner Experience team, including workload, prioritization, coaching, and performance.
- Run partner onboarding, training, and implementation support end-to-end, ensuring teachers and district leaders can effectively use the curriculum from day one.
- Execute the engagement model GTM leadership sets for supporting partners across Inquiry Journeys, Inkwell, and Great First Eight, including how the team handles districts using more than one product at a time, and flag clearly, with data, when that model is straining under real volume.
- Monitor partner health metrics day-to-day, using them to flag risks early and to surface opportunities for renewal, upsell, and expansion to leadership and Account Management.
- Partner closely with Sales and Account Management to keep the handoff from the sales cycle into implementation and long-term engagement running smoothly.
- Be the day-to-day connector between Partner Experience and Product, Marketing, and Sales, routing real partner feedback to the people who own roadmap, messaging, and GTMgo-to-market decisions.
- Manage and prioritize operational workload across the team, including partner ops and PD logistics, and recommend where tooling, contractor support, or process changes could relieve capacity pressure.
- Run partner feedback loops and processes that capture and share partner success stories to support renewal and advocacy.
- Foster a proactive, collaborative team culture day-to-day, and bring partner-facing capacity and risk issues to GTM leadership before they become bigger problems.
- Ensure teamwide effective use of systems, including Gainsight, to ensure cross-team transparency and data-driven decision making.
- Work both virtually and in person, with periodic travel to partner districts, team retreats, and company events — averaging roughly one trip per month.
What they require
- 5+ years of experience in customer success, partner experience, or implementation leadership, ideally in K–12, edtech, or another complex-sale, relationship-driven environment.
- 2+ years directly managing a team, with a track record of coaching people into stronger performance.
- Comfort operating across multiple products or workstreams at once; you can run a team well inside a structure that’s still being figured out, without needing it fully settled first.
- Strong data instincts; you know how to build and read partner health metrics and use them to make decisions.
- Excellent cross-functional collaborator; you build real partnerships with Sales, Product, and Marketing rather than just handing off documents.
- High operational ownership; when you spot a capacity or process problem, you go fix it (staffing, tooling, workflow), not just flag it.
- Experience working with districts and/or schools.
- Willingness and ability to travel, averaging about once per month.
- Must be U.S. based.
Benefits
- Employee-covered health care and retirement match
- Flexible PTO and 12+ observed days off.
- Biannual company retreats and optional local meetups
- Most positions are remote, supporting work-from-home flexibility
- Technology package provided, plus a home office stipend
- Educational and development opportunities, monthly Brunch and Learns, and more!
- Total compensation for this role also includes a full benefits package.
inquirED was founded by teachers to bring rigorous and joyful learning to every student. We’re a fast-growing start-up, serving more educators and students every day. Inkwell, our integrated ELA and social studies curriculum, brings two core subjects studies together into one coherent instructional experience that builds knowledge and literacy skills, saves time and resources, and supports meaningful learning for both students and teachers. Inquiry Journeys, our elementary social studies curriculum, is used in schools and districts across the country to help students develop deep social studies knowledge and the inquiry skills essential for a thriving democracy. Join our team of designers, advocates, guides, thought leaders, and makers to help us make an even greater impact. Together, we can shape the future of education.