Director of Partner Credit Risk Management & Oversight

ABOUT US

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation.

At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you.

OVERVIEW

Coastal Bank is seeking a highly analytical and strategic Director of Partner Credit Risk Management & Oversight to lead credit risk oversight across its Banking-as-a-Service (BaaS) partner ecosystem. This role will be responsible for developing and executing a robust second line credit risk framework that supports scalable growth while ensuring strong risk management across fintech partnerships and effective counterparty risk oversight.

The ideal candidate has deep leadership experience in credit risk management and analytics within a regulated financial institution and a strong understanding of partner-based models, counterparty risk, and BaaS/fintech ecosystems. The Director will lead a Team of Partner Credit Risk Managers and serve as a key risk leader providing independent challenge, ensuring alignment with Coastal’s risk appetite, and safeguarding the financial integrity of partner programs.

RESPONSIBILITIES TO INCLUDE

• Lead, develop, and manage a team of Partner Credit Risk Managers responsible for oversight of partner credit programs
• Establish and maintain a comprehensive second line oversight framework for all BaaS partner credit programs
• Recommend and enforce credit risk policies, and risk appetite across partner credit programs
• Evaluate and approve (or recommend to Leadership) partner credit models, underwriting strategies, and program structures
• Monitor portfolio performance across partners, identifying trends, concentrations, emerging risks and action plans
• Guide development of early warning indicators and portfolio stress scenarios
• Collaborate with fintech partners, program managers, and internal stakeholders to ensure alignment with risk expectations
• Ensure compliance with regulatory expectations related to third-party risk (e.g., FDIC, Federal Reserve guidance)
• Support due diligence and onboarding of new BaaS partners, including credit assessments
• Provide credible challenge to partner assumptions, models, and performance forecasts
• Design and implement controls for counterparty credit risk management, including ongoing partner monitoring
• Lead the evaluation of financial strength and stability of BaaS partners. Analyze financial statements, cash flow, liquidity, capital adequacy, and funding models
• Establish counterparty risk ratings, exposure limits, and ongoing monitoring standards
• Identify and escalate risks related to partner sustainability, operational dependency, and market conditions.

QUALIFICATIONS

• 12+ years of experience in credit risk, lending, or risk management within a bank or financial institution
• 5+ years of experience in a second line of defense or oversight function
• Proven leadership experience managing teams and cross-functional collaboration
• Demonstrated experience working with fintech partners and BaaS platforms
• Strong experience with consumer and small business lending portfolios
• Proven expertise in counterparty risk assessment, including financial statement analysis
• Deep understanding of credit risk frameworks, underwriting, portfolio management, and risk governance
• Strong analytical skills with ability to translate data into actionable insights
• Excellent communication skills with ability to influence senior stakeholders
• Ability to Travel

EDUCATION/EXPERIENCE

• Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.
• Advanced degree (MBA, MS, or similar) preferred
• Experience in BaaS, fintech partnerships, or embedded finance models
• Familiarity with credit models, stress testing, and data analytics tools
• Experience interfacing with regulators on BaaS or fintech-related examinations
• Ability to balance innovation and growth with strong risk discipline

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws.

BENEFITS WE OFFER

We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include:

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.
• Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.
• Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.
• Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.
• Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.
• Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.
• 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.
• Paid Time Off: Generous vacation and sick leave policies to support your time away from work.
• Holidays: Enjoy 11 paid holidays throughout the year.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

• Sit for extended periods of time.
• Stand for extended periods of time.
• Perform repetitive finger, hand, and arm movement.
• Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.
• View and read computer screens for extended periods.
• Occasionally stoop, kneel, crouch, or crawl.
• Occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.