Director, Member Data Science

About Foodsmart: Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. Powered by a national network of Registered Dietitians, Foodsmart combines personalized clinical nutrition care, behavior change tools, and food benefits to improve member health outcomes while lowering healthcare costs. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver sustainable health outcomes. Through our highly personalized, digital platform, we guide more than 3 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment helps us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment: 👥 Customer First - You start with the member and work backwards. 🚀 Make It Happen - You act with urgency, use data, and hold high standards. 🤝 One Team - You collaborate with respect and commit as a group.

Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

About the Role: We’re looking for a Director, Member Data Science to own the analytics behind the entire path a member takes with Foodsmart, from first contact, through activation, to long-term retention. You’ll partner closely with Marketing, Product, and Clinical Operations along the way. This is a high-impact, domain-owning leadership role reporting to the VP of Analytics & Data Science. You’ll be the executive-facing voice on member funnel and retention performance, lead our experimentation and causal inference program, and build the attribution and lifecycle models that shape how Foodsmart invests across the member journey. You’ll partner directly with senior company leadership as the analytical voice understanding the member journey. You’ll lead a small team while staying hands-on yourself. This is a meaningfully technical role, not a pure people-management seat: we need someone who can build and review the models directly, operate as a trusted thought partner to executive stakeholders, and coach the team toward increasingly independent ownership. As this area grows, we expect that growth to come from leverage, not just headcount: real scale will come from how well you and your team use AI agents and tooling to extend your reach. If you’re energized by getting more out of a small team through scale of impact rather than by managing a bigger one, this is built for you. This is a full-stack data science leadership role. We’re not looking for a pure statistician or a pure analytics engineer. We need someone who operates across the entire analytical stack, from dbt source models and semantic layer design, to BI dashboards and self-service tooling, to predictive modeling, causal inference, and optimization work. At Foodsmart, durable insight requires owning the data foundation it sits on, and impactful models require the communication infrastructure to drive decisions. We expect this person to be strong across all of it, and to instill that same standard in the team they lead. We’re a small, flat, fast-moving team that leans hard into AI-native tooling. We use Hex and its AI Agent for analysis, and Omni with deep context engineering to power stakeholder self-service. We’re actively expanding our use of Claude Code across our workflows, and we want someone who treats these tools as force multipliers for their own output and their team’s, not someone who sees analytics as a hand-cranked request queue.