Director, M&A Operations

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. Stord’s M&A strategy creates value by acquiring fulfillment and logistics operations and rapidly integrating them into the Stord network. The Director, M&A Operations is the operational leader responsible for realizing that value—assuming ownership of acquired sites at close, stabilizing performance, and driving each operation to its full operational and financial potential. In this role, you will lead Site General Managers across the acquired portfolio, own the weekly operating cadence and business reviews with the VP of M&A Operations and senior leadership team, and drive execution of critical integration milestones. You will be directly accountable for fulfillment performance, labor productivity, SLA attainment, cost management, and P&L performance across the portfolio, while ensuring synergy targets outlined in each acquisition thesis are achieved. The Director, M&A Operations partners closely with the M&A Integrations team, which leads customer migration and service continuity efforts. As the operational counterpart, you will own everything within the four walls—people, processes, productivity, and financial performance. Success in this role requires a bias for action, strong operational judgment, and the ability to lead through ambiguity. You must be able to quickly earn credibility with teams inherited through acquisition, drive change in complex environments, and establish consistent operational excellence across a portfolio of sites with diverse systems, cultures, and operating histories. Why This Role: Stord’s M&A pipeline is active and expanding. This role will own a multi-site portfolio from day one, with direct exposure to every acquisition as deals close and operations come online. The VP of M&A Operations is a direct reporting relationship, providing clear decision rights, rapid escalation paths, and executive support for capital allocation, headcount, and operational transformation decisions. What You’ll Own: Portfolio P&L Ownership: Own the operational P&L across all acquired sites, with full accountability for revenue performance, gross margin, labor cost, and operating expense. Report weekly to the VP of M&A Operations and monthly to the senior leadership team. Site Leadership & Performance Management: Manage Site General Managers across the acquired portfolio, setting clear performance expectations, running regular operating reviews, and making personnel decisions to ensure leadership alignment with Stord standards. Post-Acquisition Integration Execution: Lead end-to-end operational integration of newly acquired companies, executing structured 30/60/90-day plans and ensuring each site transitions to Stord standard operating procedures within defined timelines. Weekly Operating Cadence (M&A WBR): Own the weekly M&A operating review, presenting fulfillment KPIs (UPH, OPH, OTIF, labor efficiency), SLA performance, P&L variance, milestone progress, and key escalations to the VP and cross-functional stakeholders. Synergy Delivery & Tracking: Drive synergy realization across the portfolio by tracking initiative-level progress against deal models, identifying gaps early, and leading structured recovery plans when performance deviates from target. Service Level & Quality Assurance: Maintain SLA and service performance across all acquired sites, including on-time shipment rates, order accuracy, exception rates, and overall fulfillment reliability at the portfolio level. Cross-Functional Integration Alignment: Partner closely with M&A Integrations to align operational readiness with customer migration timelines, proactively resolving site-level blockers that impact go-live readiness or service continuity. WMS Implementation & Site Cutover: Lead rollout of the Stord WMS across acquired sites, coordinating with Product and Engineering on implementation sequencing, training, and hypercare support to ensure seamless cutover without customer disruption. Capital & Resource Planning: Identify and escalate required investments in capital, headcount, or systems needed to stabilize or scale acquired operations, supported by clear business cases and ROI timelines. Operational Culture & Talent Development: Build a high-performance culture across the acquired portfolio by developing Site GM capability, reinforcing accountability standards, and establishing consistent operating discipline across diverse legacy environments. Basic Qualifications: 7+ years of experience in fulfillment, 3PL, or logistics operations, including 3+ years managing multi-site teams with direct site leadership responsibility Proven P&L ownership in a fulfillment or distribution environment, with a track record of improving labor productivity, controlling costs, and delivering to financial plans Experience leading post-acquisition integration or operational turnarounds, taking inherited operations from acquisition to target performance within defined timelines Strong analytical capability with deep comfort in operational KPIs, diagnosing performance gaps, and building data-driven recovery plans Demonstrated ability to quickly build trust and credibility with inherited site teams and lead change in environments without pre-existing alignment Experience operating in matrixed organizations, partnering cross-functionally with Finance, Product, Engineering, CX, and People teams to drive outcomes without direct authority High tolerance for ambiguity and speed; experience operating in environments where processes and playbooks are built in real time Bonus Points: Experience leading WMS implementation or migration in live fulfillment environments with minimal disruption to customer operations Familiarity with modern WMS platforms used in mid-market or enterprise fulfillment networks Experience in PE-backed, VC-backed, or high-growth environments with constrained resources and high execution velocity Exposure to roll-up or acquisition-heavy operating models, including diligence through first-90-days integration execution Existing network in 3PL, e-commerce fulfillment, or logistics ecosystems (carriers, labor providers, fulfillment tech vendors)