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Hatch

Director, Growth Strategy

RemoteCanada only· UTC-8…UTC-7
Published
Role
Marketing
Experience
Lead
Salary not disclosed
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Open to CA only · UTC-8…UTC-7. Set where you work from to check your eligibility.

No BS summary

Senior growth strategy IC with 8–12 years experience, strong DTC consumer brand background, able to synthesize market, channel, product and customer data into C-suite decisions. Must be based in the US or Canada and available during PST/PDT hours. Comfortable with SQL, Excel/Sheets and BI tools.

Core skills

SQLExcel/SheetsBI platforms

What you'll do

  • Get up to speed on Hatch's business: channel mix, unit economics, state of unit economics, customer segments, subscription dynamics, and key performance drivers across DTC and retail.
  • Build a clear view of current growth performance across marketing, retail, and DTC — identifying the most critical gaps and highest-potential opportunities.
  • Partner with Analytics, channel owners, and Finance to understand how data is structured and where the key blind spots are.
  • Surface 3–4 high-impact opportunities or risks with clear hypotheses and initial recommendations to guide near-term focus.
  • Regularly synthesize inputs across paid media, retail, DTC, market signals, and customer behavior to identify the most important growth opportunities and risks.
  • Translate complex or incomplete data into clear narratives that help leadership make fast, confident decisions.
  • Challenge assumptions across the growth organization — bringing an outside-in perspective that no single channel owner can provide.
  • Establish a consistent cadence of insight sharing that keeps the executive team focused on what matters most.
  • Play a central role in shaping Hatch's growth strategy, contributing to annual planning and long-term investment decisions.
  • Identify step-change opportunities across channels, customer segments, geographies, and new growth levers.
  • Serve as a trusted thought partner to the executive team — the person leadership turns to when the most important and ambiguous growth questions need a clear answer.
  • Expand scope as Hatch grows: international expansion, new product categories, new audience strategies, and new revenue models.

What they require

  • 8–12 years of experience in growth strategy, marketing strategy, or business strategy with significant consumer brand exposure.
  • Meaningful experience at a DTC consumer brand — consulting background is a complement, not a substitute.
  • Proven background of independently structuring and delivering analyses that drove major business decisions — not just supported them.
  • Experience presenting strategic recommendations directly to C-suite or board-level leadership and earning their trust.
  • Genuine fluency in how consumer growth channels work — not just a practitioner, but enough to know what the signals mean: paid social, search, influencer, retail, Amazon, DTC, and subscription via economics.
  • Strong commercial instincts: think naturally in CAC, LTV, payback period, contribution margin, and channel ROI.
  • IC analytical self-sufficiency — can build own analysis from raw data when needed, not just direct others to do it.
  • Executive communication — take a complex, multi-variable picture and land a clear point of view with a CEO in 10 minutes.
  • Comfort with SQL, Excel/Sheets, and BI platforms, with a focus on interpretation and synthesis over reporting.
  • High curiosity, strong business judgment, and capacity to identify what matters most in a fast-moving environment.
  • Experience scaling a consumer business from early growth stage through significant revenue scale, ideally $15–200M+ run rate.

Benefits

  • 100% paid medical, dental, and vision insurance for employees (80% for dependents, including domestic partners)
  • Meaningful equity — you’re an owner here
  • 401(k) match (no vesting schedule!)
  • 16 weeks of fully paid parental leave
  • 16 free therapy sessions (for you + one other adult in your life)
  • Financial support for family planning
  • Remote office + monthly internet reimbursement
  • Friends & family discounts on Hatch products
  • Exclusive discounts on travel, entertainment, and top retail brands

Hatch is an AI agent CRM platform that helps home services, home improvement, healthcare, dental, finance, and insurance businesses turn every customer interaction into revenue growth. Our AI CSRs handle conversations over SMS, email, and voice—24/7—enabling businesses to scale 1:1 communication without scaling headcount. Recently acquired by Yelp, Hatch operates as a standalone product and is expanding our reach to help thousands more businesses unlock the revenue sitting in their lead pipeline. We've driven $5.1B in revenue for our customers—and we're just getting started.

🇺🇸 United StatesSaaSStartup
Salary not disclosed