Director, Customer Onboarding
- Role
- Operations
- Experience
- Senior
Open to US only. Set where you work from to check your eligibility.
No BS summary
Director-level customer onboarding leader for US remote healthcare revenue cycle work. Needs 5-8 years of management experience plus 2-4 years Back End revenue cycle experience. Must handle executive customers, cross-functional alignment, and up to 25% travel.
Required skills
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Director, Customer Onboarding, you will monitor and track all aspects of the customer onboarding including key milestones, deliverables, and timelines. Every day you will, mitigate project risks, develop deep operational expertise and understanding of R1s business model, and partner with customer executive teams as a thought leader. To thrive in this role, you must share best practices, optimize performance and lead transformation. Here’s what you will experience working as a Director, Customer Onboarding : Participate in R1 strategy development as a thought leader and content expert sharing best practices, optimizing performance, and leading the transformation. Driving cross-functional alignment across both R1 and the customer organization. Partner with Customer Executive team to align operational objectives. Delivering highly satisfied, referenceable customer counterparts (e.g. CFO/CEO and Executive Sponsor). Travel up to 25% Required Skills: 5-8 years of management experience, preferably gained in a project management, performance/continuous improvement or consulting role. 2-4 years functional Back End revenue cycle experience (Billing, Claims, Denials, Follow Up, Cash Posting) Strong skills with MS Office suite including PowerPoint, Visio, Excel, Word Strong internal communication skills including ability to work with all levels of the organization. Troubleshooting and problem-solving skills Ability to manage multiple customers, projects, tasks, expectations simultaneously. Ability to ensure customer satisfaction through follow-up, customer responsiveness, and thorough communication. For this US-based position, the base pay range is $122,366.00 - $178,767.22 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 20.00% The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook
What you'll do
- Monitor and track all aspects of the customer onboarding including key milestones, deliverables, and timelines.
- Mitigate project risks.
- Develop deep operational expertise and understanding of R1s business model.
- Partner with customer executive teams as a thought leader.
- Share best practices, optimize performance and lead transformation.
- Participate in R1 strategy development as a thought leader and content expert sharing best practices, optimizing performance, and leading the transformation.
- Driving cross-functional alignment across both R1 and the customer organization.
- Partner with Customer Executive team to align operational objectives.
- Delivering highly satisfied, referenceable customer counterparts (e.g. CFO/CEO and Executive Sponsor).
- Travel up to 25%
What they require
- 5-8 years of management experience, preferably gained in a project management, performance/continuous improvement or consulting role.
- 2-4 years functional Back End revenue cycle experience (Billing, Claims, Denials, Follow Up, Cash Posting).
- Strong internal communication skills including ability to work with all levels of the organization.
- Troubleshooting and problem-solving skills.
- Ability to manage multiple customers, projects, tasks, expectations simultaneously.
- Ability to ensure customer satisfaction through follow-up, customer responsiveness, and thorough communication.
Benefits
- This job is eligible to participate in our annual bonus plan at a target of 20.00%.
- Opportunity to constantly learn, collaborate across groups and explore new paths for your career.
- Chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.
- Competitive benefits package.
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.