Czech Travel Agent in Greece - Remote/On-site
- Role
- Unknown
- Employment
- Full-time
Open to GR only. Set where you work from to check your eligibility.
No BS summary
Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Czech/Slovak Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.
Required skills
Optional skills
Required languages
Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Czech/Slovak Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.
Key Responsibilities
Handle incoming customer and partner queries via phone, email, and chat in both Czech/Slovak and English Assist with reservations, cancellations, modifications, and general travel-related issues Provide guidance on platform tools, policies, and procedures Log all interactions in the CRM system, ensuring accuracy and follow-up Identify issues, resolve them quickly, and escalate when necessary Maintain professionalism and empathy, particularly in stressful situations Consistently meet service quality and customer satisfaction goals
Requirements
Fluency in Czech/Slovak and English (verbal and written) Strong computer and multitasking skills Excellent problem-solving and communication abilities
Will be considered a great asset if you have:
Previous customer service, travel, or hospitality experience
Benefits
Competitive Salary Monthly Bonuses Meal Vouchers Health care benefits and numerous other discounts Continuous Training and access to Educational Platforms Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation
What you'll do
- Handle incoming customer and partner queries via phone, email, and chat in both Czech/Slovak and English
- Assist with reservations, cancellations, modifications, and general travel-related issues
- Provide guidance on platform tools, policies, and procedures
- Log all interactions in the CRM system, ensuring accuracy and follow-up
- Identify issues, resolve them quickly, and escalate when necessary
- Maintain professionalism and empathy, particularly in stressful situations
- Consistently meet service quality and customer satisfaction goals
What they require
- Fluency in Czech/Slovak and English (verbal and written)
- Strong computer and multitasking skills
- Excellent problem-solving and communication abilities
Benefits
- Competitive Salary
- Monthly Bonuses
- Meal Vouchers
- Health care benefits and numerous other discounts
- Continuous Training and access to Educational Platforms
- Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation
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