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Mercier Consultancy Group

Czech Speaking Reservations Agent For Booking.com - Work Remote In Naxos, Greece

RemoteAustria, Switzerland, Greece +2 more onlyArchived
Published
Role
Research
Experience
Mid
Employment
Full-time
Salary not disclosed
Check eligibility

Open to AT, CH, GR, PL, SK only. Set where you work from to check your eligibility.

No BS summary

We are currently seeking a motivated professional for a Czech Speaking Reservations Agent For Booking.com position in Greece. This role within the customer support services industry offers a unique opportunity to combine professional growth with a life-changing move, as we are actively filling high-quality Czech-speaking jobs for global leaders.

Core skills

Customer serviceCRMTicket handling (phone, email, live chat)

Optional skills

Customer support experience (advantageous)

Required languages

Czech native or fluentEnglish proficient

What you'll do

  • Deliver high-quality customer support services by assisting travelers with their booking inquiries and modifications.
  • Manage reservation queries professionally via phone, email, and live chat for our global clients.
  • Ensure customer satisfaction by resolving booking-related issues promptly and efficiently.
  • Maintain accurate records of customer interactions within our CRM system.
  • Collaborate with international team members to uphold the premium service standards of our partners.
  • Navigate complex reservation scenarios with a solution-oriented mindset typical of expert customer support services roles.
  • Contribute to a positive team environment while consistently meeting individual and departmental performance targets.

What they require

  • Native or fluent Czech (spoken and written) is mandatory for this role.
  • Proficiency in English to effectively operate within our diverse customer support services environment.
  • Valid EU passport or a valid work permit for Greece.
  • Excellent communication and interpersonal skills, with a passion for the travel and tourism industry.
  • A customer-centric attitude and the ability to work in a fast-paced environment.

Benefits

  • Competitive Monthly Salary
  • Two extra salaries per year (13th and 14th salary)
  • Monthly Performance Bonus for high-achievers
  • Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
  • Comprehensive, fully paid training program
  • Full Health Insurance coverage
  • Opportunities for career advancement within the customer support services sector
Recruitment And Business Process Outsourcing
Salary not disclosed