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SARAL

CX Lead - Founding Team

RemoteIndiaLATAM+India, United States
Published
Experience
Mid
Employment
Full-time
Company size
Startup
Salary not disclosed
Check eligibility

Open to Anywhere in India & LATAM + IN, US. Set where you work from to check your eligibility.

No BS summary

CX Lead for a founding team at SARAL, a profitable self-funded influencer marketing platform. You will own the entire post-sale journey for Shopify brands, focusing on onboarding, activation, retention, and expansion revenue. Must be based in India or LATAM and comfortable working directly with the CEO in a fast-paced, low-bureaucracy environment.

Core skills

Customer SuccessAffiliate MarketingShopify

Required skills

OnboardingRetentionChurn PreventionUpsellingCase Study CreationVoice of CustomerSupport ManagementProduct Feedback SynthesisTeam Building

Optional skills

Experience in a scrappy, fast-moving environmentAbility to work in a process-light organization

Required languages

English native_or_proficient

What you'll do

  • Own onboarding calls and build activation plans within 48 hours of signup
  • Drive brands to their first $500 in affiliate revenue within 30 days
  • Monitor product usage and proactively reach out to at-risk accounts to prevent churn
  • Identify and drive expansion MRR through strategic conversations
  • Interview customers and write compelling case studies
  • Synthesize customer feedback into monthly product insights for the product team
  • Manage support tickets via Slack and Helpdesk with a sub-4hr response SLA
  • Build and maintain an FAQ self-serve knowledge base
  • Eventually build a support and success team
  • Report on KPIs including churn rate, trial-to-paid conversion, and NRR

What they require

  • People-oriented and proactive communicator
  • Strategic thinker focused on expansion and revenue protection
  • Fast learner capable of understanding affiliate marketing and SATHI's product quickly
  • Ability to spot patterns in customer feedback and synthesize product insights
  • High self-agency; able to build playbooks and flag blockers independently
  • Experience in a scrappy, fast-moving environment (not process-heavy)
  • Comfortable reporting directly to the CEO
  • No experience required but must be able to learn the domain quickly

Benefits

  • Reports directly to CEO
  • Employee #1 in CX for a new product (build playbook from scratch)
  • Work directly with Product Lead to influence direction
  • No bureaucracy or politics
  • High growth potential (promotion to Head of CX once SATHI hits $1M ARR)
  • Join a profitable, self-funded company

SARAL

SARAL is an InfluencerOS that helps eCommerce brands discover creators, automate outreach, manage influencer relationships, and measure campaign performance from a single platform. The company builds SaaS products for global brands with a strong focus on simplicity and execution.

🇮🇳 IndiaSaaSStartup
Salary not disclosed