Customer Support Team Lead
- Role
- Support
- Employment
- Full-time
Open to PH only. Set where you work from to check your eligibility.
No BS summary
Hands-on customer support leader who still works the queue. Must be able to coach, run quality audits, and operate a round-robin first-response model. Based in Metro Manila (Philippines) with shift/24/7 experience desirable.
Core skills
Required skills
Optional skills
About Wing Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies get high-quality support across roles like executive assistance, admin support, customer support, sales support, recruiting support, operations support, and other business functions. Now we're standing up an always-on first line of customer support, and you'll build that team.
Salary: PHP 40,000/mo to PHP 52,000/mo
The Role This is hands-on leadership, not a desk-and-dashboard job. You set the standard by working the queue yourself, then hold the team to it through coaching, quality audits, and a clock everyone can see.You own two things above all: that customers always get a fast, high-quality first response, and that the round-robin model stays trusted, so our Customer Success Managers rely on it instead of routing around it. You're the person who makes sure this system doesn't quietly decay back into "just message the CSM and hope.
What you'll do
- work the support queue personally and set the standard
- coach team members and hold them to standards
- conduct quality audits
- ensure fast, high-quality first responses
- maintain and protect the round-robin model so Customer Success Managers use it instead of routing around it
What they require
- Posted: 2026-07-20T20:46:30.842Z
Wing is on a mission to redefine the Future of Work. We are a tech-enabled platform that combines sophisticated AI automation with elite human expertise to help businesses scale seamlessly and place operations on autopilot.M32 AI (backed by top-tier Silicon Valley VCs), dedicated to building agentic AI for traditional service businesses.
What people say about this company
4.6/ 5
- Supportive work environment that encourages employee growth.
- Flexible working hours and remote work options.
- Positive team dynamics and collaboration.