JustMarkets Tech
Customer Support Specialist – Vietnamese Speaker
RemoteSoutheast Asia
- Role
- Support
- Employment
- Full-time
Salary not disclosed
Check eligibility
Open to Anywhere in Southeast Asia. Set where you work from to check your eligibility.
No BS summary
Специалист по поддержке клиентов для работы в чате на вьетнамском и английском языках. Требуется умение анализировать данные, решать проблемы клиентов и работать в команде. Обязательны навыки работы на компьютере и наличие собственного ноутбука.
Core skills
LivechatConflict ResolutionCustomer Support
Required skills
Data AnalysisProblem Solving
Optional skills
Computer literacyStrong interpersonal skillsHigh level of professionalismAttention to detail and punctualityOwn a laptop (Windows with 8Gb+ RAM or Mac 2015+)Stable internet connection
Required languages
Vietnamese ProficiencyEnglish Proficiency
Responsibilities
- Efficiently respond and communicate with clients to understand and service their needs via livechat
- Effectively analyse customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
- Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Build rapport with clients and effectively diffuses conflict and opposition
- Contribute to team effort by accomplishing related results as needed
- Commit to meeting quality standards in processing customer adjustment
Requirements
- Proficiency speaking and writing in Vietnamese and English
- Computer literacy
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
- Stable internet connection
We offer
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- Trainee period
- 12 shifts of annual leave per year
- 8 shifts of sick leave per year
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
Apply for Customer Support Specialist – Vietnamese Speaker
What you'll do
- Efficiently respond and communicate with clients to understand and service their needs via livechat
- Effectively analyse customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer's problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
- Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Build rapport with clients and effectively diffuses conflict and opposition
- Contribute to team effort by accomplishing related results as needed
- Commit to meeting quality standards in processing customer adjustment
What they require
- Proficiency speaking and writing in Vietnamese and English
- Computer literacy
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
- Stable internet connection
Benefits
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- Trainee period
- 12 shifts of annual leave per year
- 8 shifts of sick leave per year
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
building a high-performance trading platform
Fintech
Salary not disclosed