Customer Support Specialist
- Role
- Support
- Employment
- Full-time
Open to PL only. Set where you work from to check your eligibility.
No BS summary
Spin.AI is seeking a Customer Support Specialist to provide technical support for the SpinOne platform, covering Google Workspace, Microsoft 365, Slack, Salesforce, and Atlassian's Jira and Confluence. The role involves troubleshooting, writing KB articles, and de-escalating customer issues.
Optional skills
About Spin.AI Spin.AI is a global SaaS security company based in Palo Alto, CA, protecting enterprises from SaaS ransomware, Shadow IT, non-compliance, data loss, and data leak disasters in the cloud. SpinOne is an all-in-one SaaS data protection platform built for mission-critical applications such as Google Workspace, Microsoft 365, Salesforce, Slack, and Atlassian. We deliver the most innovative last line of cyber defense, along with SaaS data management and protection, for more than 1,500 organizations worldwide.
About the Role Spin.AI is looking for a Customer Support Specialist to help our customers get the most out of the SpinOne platform. You'll provide technical support by email and chat across the full breadth of what SpinOne protects: Google Workspace, Microsoft 365, Slack, Salesforce, and — following our acquisition of Revyz — Atlassian's Jira and Confluence. We're especially interested in candidates coming from a Jira Service Management or Jira administration background. You already know how to run a queue, write a clear KB article, and keep a frustrated user calm while you work the problem. This role gives you the chance to bring that instinct to a security and data protection product, and to broaden it across four more SaaS ecosystems that a huge number of businesses run on every day. You'll be one of the most direct lines our customers have to Spin.AI. Strong candidates are methodical troubleshooters, clear writers, and comfortable de-escalating a tense conversation without losing the thread of the actual technical issue.
What you'll do
- Help customers get the most out of the SpinOne platform.
- Provide technical support by email and chat across Google Workspace, Microsoft 365, Slack, Salesforce, and Atlassian's Jira and Confluence.
- Run a queue.
- Write clear KB articles.
- Keep a frustrated user calm while working the problem.
What they require
- Methodical troubleshooter.
- Clear writer.
- Comfortable de-escalating a tense conversation without losing the thread of the actual technical issue.
- Preferred: Candidates coming from a Jira Service Management or Jira administration background.
Benefits
- Opportunity to join a fast-paced team with high growth potential.
- Dream team of highly motivated and talented people.
- Ambitious goals and challenges that require high analytical, management and communication skills.
Spin.AI is a global SaaS security company based in Palo Alto, CA, protecting enterprises from SaaS ransomware, Shadow IT, non-compliance, data loss, and data leak disasters in the cloud. SpinOne is an all-in-one SaaS data protection platform built for mission-critical applications such as Google Workspace, Microsoft 365, Salesforce, Slack, and Atlassian.