JustMarkets Tech
Customer Support Specialist – Malay Speaker
RemoteSoutheast Asia
- Role
- Support
- Employment
- Full-time
Salary not disclosed
Check eligibility
Open to Anywhere in Southeast Asia. Set where you work from to check your eligibility.
No BS summary
Customer Support Specialist yang fasih berbahasa Melayu untuk menangani klien di Asia Tenggara. Tugas utama meliputi komunikasi via live chat, messenger, tiket, dan telepon, serta penyelesaian masalah produk atau layanan. Posisi ini membutuhkan kemampuan interpersonal yang kuat, profesionalisme tinggi, dan ruang kerja rumah yang tenang dengan koneksi internet stabil.
Required skills
Live chatTicketing systemPhone supportCustomer serviceConflict resolutionData analysisTime managementOrganizational skills
Required languages
Bahasa MelayuEnglish proficiency
Responsibilities
- Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
- Effectively analyze customer data to provide appropriate recommendations and resolve issues
- Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
- Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
- Build rapport with clients and effectively manage conflicts or misunderstandings
- Contribute to team efforts by achieving related results as needed
- Commit to meeting quality standards when handling customer inquiries
Requirements
- Excellent communication skills, both verbal and written
- Proficiency speaking and writing in Bahasa Melayu
- Strong interpersonal and communication skills
- High level of professionalism and customer service orientation
- Attention to detail, with excellent organizational and time management skills
- Ability to work well in a team and collaborate with other departments
- Own a laptop, stable and reliable internet connection
- A dedicated and quiet home workspace suitable for remote work
We offer
- 8 paid sick leave shifts per year
- 12 paid vacation leave shifts per year
- Medical insurance budget
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
Apply for Customer Support Specialist – Malay Speaker
What you'll do
- Respond to and communicate with clients via live chat, messengers, ticketing system, and phone
- Analyze customer data to provide appropriate recommendations and resolve issues
- Resolve product or service concerns by clarifying problems, identifying causes, and explaining solutions
- Foster positive long-term relationships and encourage repeat business
- Build rapport with clients and effectively manage conflicts or misunderstandings
- Contribute to team efforts by achieving related results
- Meet quality standards when handling customer inquiries
What they require
- Excellent communication skills (verbal and written)
- Proficiency speaking and writing in Bahasa Melayu
- Strong interpersonal and communication skills
- High level of professionalism and customer service orientation
- Attention to detail, with excellent organizational and time management skills
- Ability to work well in a team and collaborate with other departments
- Own a laptop, stable and reliable internet connection
- A dedicated and quiet home workspace suitable for remote work
Benefits
- 8 paid sick leave shifts per year
- 12 paid vacation leave shifts per year
- Medical insurance budget
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
building a high-performance trading platform
Fintech
Salary not disclosed