Customer Support Specialist (Incident Resolution)
- Role
- Support
- Experience
- Entry level
- Employment
- Part-time
Open to KZ only. Set where you work from to check your eligibility.
No BS summary
Customer support specialist for incident resolution, remote for Kazakhstan. Must have Upper Intermediate English and experience working with CRM systems and internal databases. Equipment: functioning computer and microphone; travel/booking systems knowledge is an advantage.
Core skills
Required skills
Optional skills
Required languages
Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth. Who We Are: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! Requirements What You’ll Do: Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system. Advise clients: Provide expert advice on bookings and our products. Communicate: Engage with suppliers, hotels, and clients via email and phone. Work with systems: Utilize CRM systems and our internal databases efficiently. What We’re Looking For: English Proficiency: Upper Intermediate level (both spoken and written). Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. Quick Learner: Ability to learn quickly and stay results-focused. Tech Requirements: A functioning computer and microphone. Travel Knowledge: Understanding of the travel business and booking systems is an advantage! Benefits What We Offer: Remote Work: Work from the comfort of your home. Great Team: Join a young and active team of super specialists. Flexible Schedule: 2 days-on after 2-days off. Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI. Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. Perks: Enjoy corporate discounts on hotels and other services. The Process: Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR. Meeting with HR: A friendly chat with our HR team. One minute Internet Speed Test: Just to make sure you’re all set for remote work. Interview results and offer! Apply now and let’s create amazing travel experiences together!
What you'll do
- Rapidly and effectively resolve client issues sent by retail and corporate clients through our CRM system.
- Advise clients on bookings and our products.
- Communicate with suppliers, hotels, and clients via email and phone.
- Utilize CRM systems and our internal databases efficiently.
What they require
- English Proficiency: Upper Intermediate level (both spoken and written).
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Tech Requirements: A functioning computer and microphone.
Benefits
- Remote Work: Work from the comfort of your home.
- Flexible Schedule: 2 days-on after 2-days off.
- Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.
- Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
- Perks: Enjoy corporate discounts on hotels and other services.
RateHawk is part of Emerging Travel Group, a global travel-tech company with brands including ZenHotels and Roundtrip. Emerging Travel Group develops online booking platforms for individual tourists, travel agents, hoteliers, and companies organizing business trips, operating in over 220 source markets since 2010.