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Remote Recruitment

Customer Support Specialist

RemoteSouth Africa only· UTC+2…UTC+2
Published
Role
Support
Employment
Full-time
ZAR 29k+/mo
Check eligibility

Open to ZA only · UTC+2…UTC+2. Set where you work from to check your eligibility.

No BS summary

Handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved.

Required skills

ZendeskFreshdeskIntercom

Required languages

English

What you'll do

  • Respond to customer queries over email, live chat and phone
  • Investigate issues thoroughly rather than passing them along
  • Keep the ticketing system tidy and up to date
  • Write clear help articles and canned responses for common questions
  • Spot patterns in complaints and feed them back to the product and operations teams
  • Follow up with customers after resolution to confirm they are happy

What they require

  • Experience with customer support in a service, retail, SaaS or contact centre environment
  • Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom
  • Excellent written English and a friendly, plain-speaking tone
  • Good judgement about when to escalate and when to solve it yourself
  • A quiet home workspace, reliable computer and stable fibre internet
  • A backup power solution for load shedding

Benefits

  • A permanent, fully remote position with a UK employer
  • UK business hours with a clear finish time
  • Training on the product and the tools you will use
  • A path into senior support, quality or team leadership

Remote Recruitment

At Remote Recruitment, we specialise in helping skilled South African professionals connect with leading international businesses. Our streamlined recruitment process matches exceptional talent with organisations that value expertise, ambition and long-term career growth.

🇿🇦 South AfricaRecruitmentStartup

What people say about this company

1.0/ 5

  • Employees report a lack of support and poor management.
  • There are claims of unrealistic expectations and high turnover.
  • Overall dissatisfaction with company culture and practices.
ZAR 29k+/mo