JustMarkets Tech
Customer Support Specialist
RemoteMiddle East and North Africa
- Role
- Support
- Employment
- Full-time
Salary not disclosed
Check eligibility
Open to Anywhere in Middle East and North Africa. Set where you work from to check your eligibility.
Required skills
Google DocsGoogle SheetsGoogle Drive
Required languages
Arabic ProficiencyEnglish Proficiency
Optional languages
French unknown
Responsibilities
- Efficiently responds and communicates with clients to understand and service their needs via live
- Effectively analyses customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer’s problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Builds rapport with clients and effectively diffuses conflict and opposition
- Contributes to team effort by accomplishing related results as needed
- Committed to meeting quality standards in processing customer adjustments
Requirements
- Proficiency speaking and writing in Arabic and English (French as an advantage)
- Computer literacy
- Basic knowledge of work with Google framework (Disc, Sheets, Docs)
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 16 Gb RAM Memory or Apple Mac 2015 model onwards.)
- Stable internet connection
We offer
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- Trainee period is provided
- 12 shifts of annual leave per year
- 8 shifts of sick leave per year
- Remote work
- Budget for professional development and language learning
- Budget for healthcare related expenses
What you'll do
- Efficiently responds and communicates with clients to understand and service their needs via live
- Effectively analyses customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer’s problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Builds rapport with clients and effectively diffuses conflict and opposition
What they require
- Computer literacy
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 16 Gb RAM Memory or Apple Mac 2015 model onwards.)
- Stable internet connection
Benefits
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- Trainee period is provided
- 12 shifts of annual leave per year
- 8 shifts of sick leave per year
- Remote work
- Budget for professional development and language learning
- Budget for healthcare related expenses
building a high-performance trading platform
Fintech
Salary not disclosed