Customer Support Representative
- Role
- Support
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
Customer support rep for a US-remote role supporting brokerage customers on a Back Office product. Needs technical troubleshooting, email-first support, and accounting knowledge when needed.
We’re here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality. As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.
What you'll do
- Provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels.
- Answer questions about product functionality.
- Use accounting knowledge when needed.
- Resolve or escalate issues.
- Deliver an exceptional customer experience.
What they require
- Accounting knowledge when needed.
Lone Wolf is looking to hire a Software Engineering Manager to lead and manage a small, focused team responsible for maintaining and enhancing our e-signature platform. Built on Azure, .NET, and Angular, this platform is a mission-critical part of the real estate transaction experience, enabling agents, brokers, and their clients to sign documents securely, reliably, and with full legal validity.