Customer Support Officer
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
Open to Worldwide. Set where you work from to check your eligibility.
No BS summary
Customer support officer with 1–3 years of support experience and fintech/crypto/blockchain or digital financial services experience. Must know stablecoins, crypto transactions, blockchain, digital wallets, CRM tools, Microsoft Office, and support platforms.
Core skills
Required skills
💼 Hiring: Customer Support Officer - TeamAce Limited 📍 Remote (Global) | 🕐 Posted 20 hours ago - July 31, 2026 | 💰 ₦300,000 – ₦450,000 per month | 🧑💻 Full-time | 🔗 Fintech / Crypto / Blockchain / Digital wallets
TeamAce Limited is hiring Customer Support Officers for a reputable fintech company. The role focuses on handling customer inquiries and resolving transaction-related issues in a remote full-time setup.
📋 Responsibilities include:
- Respond to customer inquiries via email, chat, and other support channels
- Resolve customer complaints and transaction-related issues
- Escalate complex cases to the appropriate teams
- Maintain accurate customer interaction records
- Collaborate with Tech, Compliance, and Operations teams
- Identify recurring issues and recommend service improvements
🔑 Requirements:
- Bachelor's Degree in Business Administration, Communications, or a related field
- 1–3 years' experience in customer support
- Experience in fintech, cryptocurrency, blockchain, or digital financial services
- Working knowledge of stablecoins, cryptocurrency transactions, blockchain, and digital wallets is mandatory
- Proficiency in CRM tools, Microsoft Office, and customer support platforms
- Excellent communication and interpersonal skills
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What you'll do
- Respond to customer inquiries via email, chat, and other support channels
- Resolve customer complaints and transaction-related issues
- Escalate complex cases to the appropriate teams
- Maintain accurate customer interaction records
- Collaborate with Tech, Compliance, and Operations teams
- Identify recurring issues and recommend service improvements
What they require
- Bachelor's Degree in Business Administration, Communications, or a related field
- 1–3 years' experience in customer support
- Experience in fintech, cryptocurrency, blockchain, or digital financial services
- Working knowledge of stablecoins, cryptocurrency transactions, blockchain, and digital wallets is mandatory
- Proficiency in CRM tools, Microsoft Office, and customer support platforms
- Excellent communication and interpersonal skills
TeamAce Limited is hiring Customer Support Officers for a reputable fintech company.