Customer Support Coordinator | Remote
- Role
- Support
Open to US only. Set where you work from to check your eligibility.
No BS summary
Customer support coordinator for remote client assistance, scheduling, reservations, and service requests. Needs strong written/verbal communication, organization, attention to detail, reliable internet, and comfort with online support tools.
Position Overview
We are seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience.
This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.
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Key Responsibilities
- Respond to client inquiries and provide timely, professional support
- Assist with coordinating scheduling, reservations, and service requests
- Maintain accurate client records and support documentation in internal systems
- Communicate with clients via email, phone, and online platforms
- Track and follow up on open requests to ensure resolution
- Review service details and confirmations for accuracy
- Provide general administrative and customer support
- Collaborate with internal teams to ensure a smooth client experience
Qualifications:
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Comfortable using online systems and customer support tools
- Ability to manage multiple tasks in a remote environment
- Customer service or administrative experience preferred
- Reliable internet access and ability to work remotely
Preferred (Not Required)
- Experience in customer service, coordination, or administrative support
- Interest in travel, hospitality, or event-related services
What We Offer
- Flexible remote work environment
- Step-by-step onboarding and ongoing support
- Opportunities for growth and advancement based on performance
- Supportive and collaborative team environment
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$45,000 - $75,000 a year
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Work Environment
This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.
Apply Today
If you enjoy helping clients stay organized and ensuring booking details are handled efficiently, we encourage you to apply.
What you'll do
- Respond to client inquiries and provide timely, professional support
- Assist with coordinating scheduling, reservations, and service requests
- Maintain accurate client records and support documentation in internal systems
- Communicate with clients via email, phone, and online platforms
- Track and follow up on open requests to ensure resolution
- Review service details and confirmations for accuracy
- Provide general administrative and customer support
- Collaborate with internal teams to ensure a smooth client experience
What they require
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Comfortable using online systems and customer support tools
- Ability to manage multiple tasks in a remote environment
- Customer service or administrative experience preferred
- Reliable internet access and ability to work remotely
- Preferred: Experience in customer service, coordination, or administrative support
- Preferred: Interest in travel, hospitality, or event-related services
- This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.
Benefits
- Flexible remote work environment
- Step-by-step onboarding and ongoing support
- Opportunities for growth and advancement based on performance
- Supportive and collaborative team environment
Aisle & Abroad is a wedding, event, and destination experience studio focused on creating meaningful celebrations and curated journeys. We support clients with weddings, events, cruises, honeymoons, and milestone experiences through thoughtful planning and personalized service.
What people say about this company
3.5/ 5
- Work-life balance is often mentioned positively.
- Employees appreciate the supportive team culture.
- Concerns about management effectiveness and communication.