Customer Support and Logistics Specialist

Position Type: Full Time Location: Philippines (Remote) Schedule: Monday to Friday, 3:00 PM to 12:00 AM PH Time Salary Range: Php 70,000 - Php 75,000

About the Role The Customer Support and Logistics Specialist is a key contributor to smooth day-to-day operations and consistently excellent service for clients around the world. Working in close partnership with senior leadership, this person will handle customer communications, liaise with suppliers, and support the full order fulfillment cycle from start to finish. The position combines customer service, logistics coordination, and administrative support, and calls for solid organizational ability, commercial judgment, and a sharp eye for detail. This search is being conducted confidentially on behalf of our client, a growing B2B company in the product distribution space; further company details will be provided to shortlisted candidates.

Responsibilities

• Handle a high volume of customer emails, especially inquiries and requests for quotes
• Draft and issue quotations, proforma invoices, sales orders, purchase orders, and order confirmations
• Liaise with suppliers to obtain pricing and ensure timely, accurate replies
• Follow established workflows and process maps to keep order fulfillment on track
• Stay in close contact with the warehouse regarding bookings, deliveries, and shipping logistics
• Provide professional, responsive service within a B2B setting
• Keep weekly spreadsheets and operational records up to date
• Manage logistics tasks that connect directly to customer requests and delivery, staying closely aligned with the broader support workflow

Competencies and Qualifications

Must-Have

• At least 4 years of relevant experience in administrative, operational, or logistics support roles within a commercial business, ideally involving physical product sales.
• Proven experience handling B2B customer service processes (quotations, invoices, purchase/sales orders).
• Experience in logistics coordination or shipping processes.
• Familiarity with ERP systems, customer support/ticketing tools (e.g., Freshdesk, Freshsales).
• Proven and strong commercial instincts
• Background in a B2B environment.
• Skilled in managing and prioritizing high-volume email correspondence.
• Excellent written and verbal English communication skills.
• Strong command of Microsoft Office Suite (Excel, Word, Outlook).
• Able to work autonomously, take initiative, and manage tasks without micromanagement.
• Committed to providing responsive and professional customer service.
• Strong ability to juggle multiple tasks in a fast-paced setting.
• Diligent in following established procedures and documentation workflows.
• Quick to identify issues and propose effective solutions.
• Comfortable handling significant workloads and competing deadlines.
• Prompt and reliable in communication and task execution.
• Open to feedback, always honest, positive & can-do energy, nurturing, strong ability to follow instructions
• Bachelor’s degree in a business-related field preferred.

Nice-to-Have

• Experience overseeing calendars and resolving scheduling conflicts
• Some exposure to processing invoices or reviewing financial paperwork
• General familiarity with technical terminology in a specialized industry
• Experience with project management tools (e.g., ClickUp, Notion), VPN software, team collaboration platforms (e.g., Slack), AI tools (e.g., ChatGPT), cloud storage (e.g., OneDrive, Dropbox), or shipping label systems (e.g., SendCloud)
• Available to start immediately

What We Offer

• 100% Remote Work
• 13th Month Pay
• Healthcare (HMO)
• Comprehensive Fringe Benefits package
• Paid Service Incentive Lead (SIL)
• Paid Philippines Holidays
• Free Learning and Development Programs

Application Process We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, and then a last interview to discuss the practical test and final matters with the client. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.

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