Customer Support Agent (FR+EN)
- Role
- Unknown
- Employment
- Contract
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No BS summary
As a Customer Support Agent, you’ll be the friendly, solution-focused voice supporting our clients—primarily the staff at shopping center information desks. Whether it’s helping with technical hiccups or answering day-to-day questions, your job is to make their lives easier. You’ll join a dynamic and growing support team, working remotely using a laptop, headset, and/or smartphone.
Core skills
Required languages
Remote | Flexible Hours | Evening & Weekend Availability Preferred
About Giftify
At Giftify, we’re reshaping the gift card experience across shopping centers in Europe. As a key player in the sector, we work behind the scenes to make every gift card moment smooth, secure, and simple. Our mission? Empowering shopping centers and their customers with an easy, reliable solution—and that’s where you come in.
About the Role
As a Customer Support Agent, you’ll be the friendly, solution-focused voice supporting our clients—primarily the staff at shopping center information desks. Whether it’s helping with technical hiccups or answering day-to-day questions, your job is to make their lives easier.
You’ll join a dynamic and growing support team, working remotely using a laptop, headset, and/or smartphone. Through phone calls and support tickets, you'll guide users with the help of our internal knowledge base and close collaboration with colleagues.
We’re looking for people who are available evenings and weekends, but you’ll have flexibility to set your own hours within that window.
What You’ll Do
- Be the first point of contact for customer questions—via phone and email
- Provide thoughtful, friendly, and effective support with a problem-solving mindset
- Handle confidential information with care and professionalism
- Aim to resolve issues on the first interaction whenever possible
- Follow up on open inquiries to ensure timely resolution
- Stay up to date on new products, tools, and processes
- Communicate clearly and kindly, even when things get tricky
What We’re Looking For
- Fluent in French and English (other languages are a plus!)
- You’ll work from Sunday to Friday, with the flexibility to take one of those days off of your choice.
- At least one year of prior experience in a support role
- Proficient with Zendesk and JIRA
- Tech-savvy and quick to pick up new tools
- Great at juggling multiple tasks without dropping the ball
- Strong communication skills—both spoken and written
What we Offer
- Freelance contract, 5 days a week
- Flexible work environment (100% remote job)
- Be part of a growing, international team that values collaboration and initiative
What you'll do
- Be the first point of contact for customer questions—via phone and email
- Provide thoughtful, friendly, and effective support with a problem-solving mindset
- Handle confidential information with care and professionalism
- Aim to resolve issues on the first interaction whenever possible
- Follow up on open inquiries to ensure timely resolution
- Stay up to date on new products, tools, and processes
- Communicate clearly and kindly, even when things get tricky
What they require
- Fluent in French and English (other languages are a plus!)
- You’ll work from Sunday to Friday, with the flexibility to take one of those days off of your choice.
- At least one year of prior experience in a support role
- Tech-savvy and quick to pick up new tools
- Great at juggling multiple tasks without dropping the ball
- Strong communication skills—both spoken and written
Benefits
- Freelance contract, 5 days a week
- Flexible work environment (100% remote job)
- Be part of a growing, international team that values collaboration and initiative
Giftify is reshaping the gift card experience across shopping centers in Europe, providing an easy, reliable solution for shopping centers and their customers.