Customer Support Agent
- Role
- Support
- Employment
- Full-time
Open to UA only. Set where you work from to check your eligibility.
No BS summary
Customer support role for Mindly, a mental-health marketplace. Candidates must have prior customer support experience, native Ukrainian, and C1+ English. Remote across Ukraine, ideally in CET/EET timezones.
Required skills
Required languages
ABOUT MINDLY
Mindly is an international product company — a marketplace for psychologists and their clients. We have over 1,000,000 clients in more than 40 countries worldwide, with a primary focus on Tier-1 markets. Mindly is one of the fastest-growing companies in the HealthTech sector globally. Our goal is to help people live healthy, happy, and fulfilling lives. We are growing extremely fast and are already profitable! This puts our company in the top 1% of the fastest-growing profitable tech companies in the world!
We are looking for Customer Support Agent to join our team and change the mental health industry together.
YOUR RESPONSIBILITIES:
- Provide timely, empathetic, and personalized support to platform users (primarily customers);
- Communicating with platform specialists via Intercom and helping resolve their requests;
- Handle requests related to accounts, subscriptions, refunds, and various technical issues concerning the platform;
- Ensure a positive user experience while resolving customer inquiries;
- Turn user feedback into valuable insights for other teams, helping shape and improve the product.
YOUR SKILLS:
- Experience working as a Customer Support or in a related role;
- Hands-on experience with Intercom, Zendesk or any other CS management tool;
- Native-level Ukrainian and English proficiency at C1+ level;
- Empathy and the ability to build trusting relationships with users;
- Initiative in solving not only existing customer issues but also preventing potential ones;
- Curiosity and enthusiasm for solving non-standard challenges.
HOW WE GET THINGS DONE?
Remote-first, but ideally, you should be in the CET or EET time zone
HOW DO WE UNWIND?
We offer our team 20 days of paid vacation (we’re flexible with days off :))
WHAT DO WE OFFER?
- A fast-growing product company where you are a key part of our success
- Competitive salary
- Therapy on Mindly
- A strong team of A-players
CANDIDATE JOURNEY:
- Screening interview with Recruiter
- Test task
- Interview with Customer Support Lead
- Final Interview with co-founders
- Offer 🎉
OUR VALUES:
- Honesty and transparency: always tell the truth, no matter what it is
- Empathy and understanding: treat others the way you want to be treated
What you'll do
- Provide timely, empathetic, and personalized support to platform users (primarily customers)
- Communicating with platform specialists via Intercom and helping resolve their requests
- Handle requests related to accounts, subscriptions, refunds, and various technical issues concerning the platform
- Ensure a positive user experience while resolving customer inquiries
- Turn user feedback into valuable insights for other teams, helping shape and improve the product
What they require
- Experience working as a Customer Support or in a related role
- Empathy and the ability to build trusting relationships with users
- Initiative in solving not only existing customer issues but also preventing potential ones
- Curiosity and enthusiasm for solving non-standard challenges
Benefits
- 20 days of paid vacation (flexible)
- Therapy on Mindly
- A strong team of A-players
- Fast-growing product company
Mindly develops an AI-based mental health well-being B2C app, a mix of an AI therapist and Brain Fitness.