JoVE
Customer Success Specialist - K-12
RemoteMexico, Colombia, Brazil only
- Role
- Support
- Employment
- Full-time
- Company size
- Mid-size
Salary not disclosed
Check eligibility
Open to MX, CO, BR only. Set where you work from to check your eligibility.
No BS summary
Специалист по работе с клиентами (K–12) — поддержка школ и учителей в онбординге, обучении и внедрении видео-ресурсов JoVE. Требуется опыт в Customer Success или образовании и уверенные презентационные навыки; работа для кандидатов, находящихся в Мексике или других странах Южной Америки. Фокус на проведение виртуальных тренингов, сопровождение внедрения и сбор обратной связи.
Core skills
teacher trainingonboarding
Required skills
presentationfacilitationCRM systemsusage data analysisdigital collaboration tools
Optional skills
experience as a teacherinstructional designfamiliarity with biologyfamiliarity with chemistryfamiliarity with physicsfamiliarity with environmental scienceexperience delivering professional developmentknowledge of K-12 curriculum structures
What you'll do
- Lead onboarding sessions for teachers and school staff, introducing JoVE's platform, content, and key features.
- Deliver virtual training sessions and workshops for educators.
- Proactively engage educators throughout the customer lifecycle to encourage adoption and continued use of JoVE.
- Support the development of webinars, teacher workshops, training materials, guides, and other resources for K–12 customers.
- Collect teacher feedback and communicate recurring needs, challenges, and product suggestions to relevant JoVE teams.
- Collaborate with Marketing, Product, Content, and other internal teams on initiatives designed to improve the K–12 customer experience.
- Identify and document successful classroom applications of JoVE that can be shared as best practices.
- Monitor relevant customer engagement and adoption metrics.
- Contribute to the continuous improvement of K–12 Customer Success processes and workflows.
What they require
- A Bachelor's degree or equivalent professional experience.
- Experience in Customer Success, education, EdTech, teacher support, training, instructional design, or a related field.
- Strong presentation and facilitation skills, with confidence delivering virtual training and webinars.
- Excellent written and verbal communication skills.
- Ability to explain digital tools and educational resources clearly to users with different levels of technical experience.
- Strong organizational skills and ability to manage multiple schools, educators, and activities simultaneously.
- Comfortable working with CRM systems, usage data, and digital collaboration tools.
- Collaborative mindset and ability to work effectively across teams.
Benefits
- Compensation packages competitively placed within the local market.
- Opportunity to make a direct impact in accelerating science research and improving student learning in science education.
- Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
- Strong internal promotion culture with a clear path to advance your career.
Education Technology
EducationMid-size
Salary not disclosed