Customer Success Specialist (Americas)

RemoteAmericas· UTC-8…UTC-3

PublishedJul 27, 2026

Role: Support
Experience: Mid
Employment: Full-time
Company size: Startup

$45k–$55k/yr

Check eligibility

Open to Anywhere in Americas · UTC-8…UTC-3. Set where you work from to check your eligibility.

No BS summary

Customer Support/Success specialist based in the Americas, with 2+ years in support or success and strong async remote-work skills. Must work 17:00–02:00 CET and be comfortable with Intercom-style support, AI agents, product feedback, and proactive customer onboarding.

Core skills

Intercom

Optional skills

APIsNotionLinear

What you'll do

Handle inbound conversations via Intercom (email and chat) and ensure users get fast, clear, and helpful answers.
Work in a workflow where AI agents handle most requests.
Step in for complex conversations, troubleshoot edge cases, and contribute to improving AI deflection over time.
Track user suggestions in Linear.
Report and escalate bugs to the Product team with clear reproduction steps.
Make sure users are kept in the loop.
Identify users who might need help getting started or maximizing their plan, and reach out proactively to guide them.
Spot inbound qualified upsell leads, for example for the Data Platform or Enterprise plan, and forward them to the Account Management team.
Help improve support by tagging conversations, refreshing saved replies, and keeping documentation accurate and up to date.
Stay on top of product updates and participate in product webinars every two weeks.
After the first six months of support-focused work, gradually take ownership of one Customer Success responsibility while continuing dedicated support hours daily.
Help center updates.
Educational video creation.
Webinars and live product sessions.
Reporting and insights.
Internal knowledge base improvements.
Content creation to support user success at scale.
Regularly test features, surface insights, and help shape what Hunter builds next.

What they require

The 17:00–02:00 CET schedule genuinely works for you, not as a compromise but as a preference.
This is a long-term schedule, not a temporary arrangement.
You are tech-savvy and a self-starter.
You should generally be comfortable with technology.
You have strong verbal and written communication skills: you can guide users in improving their workflow and solving problems.
You maintain patience and empathy when interacting with frustrated customers, and you can think critically to provide practical solutions.
You understand that customer support is a source of feedback to improve a product.
You can clearly share insights, feature suggestions, and bugs with the rest of the team.
You're experienced in remote work and feel comfortable working independently, primarily through async communication.
You're confident using Intercom or similar tools.
You're comfortable working with AI agents as part of your daily workflow.
You have at least 2 years' experience in a Customer Support and/or Success position.
Preferred: you've worked with a SaaS product.
Preferred: understand APIs.
Preferred: have used tools like Intercom, Notion, or Linear.
Preferred: you care about user experience and enjoy thinking about product/UI details.
You'll need enough flexibility to join company retreats in Europe twice a year.
Do not use AI-generated content in your application (CV, cover letter, or written responses).

Benefits

A yearly gross compensation ranging between $45,000 and $55,000 USD, depending on experience.
An automatic yearly raise of 5%.
Five weeks of paid vacation per year.
Employment or contractor status, depending on your country.
Coworking space membership.
Fully paid setup, including a MacBook Pro, standing desk, ergonomic chair, etc.
Twice a year, the team meets in a company retreat in Europe.

Hunter

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