Customer Success Manager (US East Coast preferred)
- Role
- Fullstack
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
As a Customer Success Manager (CSM) at Surglogs you are responsible for developing and maintaining long-term business relationships with our clients. This starts by deeply understanding the customer’s priorities, followed by onboarding and training that ensures they are receiving value from Surglogs’ software.
Surglogs is an award-winning software solution digitizing and streamlining regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. We are looking for ambitious and passionate individuals who enjoy building relationships with clients to join our quickly growing team and lead the movement together!
About the Position:
Place of work: Remote (US) Salary range: $71,000/year base salary, $86,000/year on-target-earnings
As a Customer Success Manager (CSM) at Surglogs you are responsible for developing and maintaining long-term business relationships with our clients. This starts by deeply understanding the customer’s priorities, followed by onboarding and training that ensures they are receiving value from Surglogs’ software. The CSM is expected to educate their customers on new features and best practices, monitor utilization, and identify upsell and expansion opportunities. This position requires extensive knowledge of Surglogs’ software and requires the individual to be able to adapt quickly to changes in processes as well as possess strong relationship building skills.
What you'll do
- developing and maintaining long-term business relationships with our clients
- deeply understanding the customer’s priorities
- onboarding and training that ensures they are receiving value from Surglogs’ software
- educate their customers on new features and best practices
- monitor utilization
- identify upsell and expansion opportunities
What they require
- extensive knowledge of Surglogs’ software
- ability to adapt quickly to changes in processes
- strong relationship building skills
Surglogs is an award-winning software solution digitizing and streamlining regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. We are looking for ambitious and passionate individuals who enjoy building relationships with clients to join our quickly growing team and lead the movement together!