Customer Success Manager - Quality
- Role
- Product
- Experience
- Senior
- Employment
- Full-time
- Company size
- Enterprise
Open to IE only. Set where you work from to check your eligibility.
No BS summary
Customer-facing Customer Success Manager for Veeva Quality products. Mid-senior level (LI-MidSenior) based in Ireland (remote within Ireland). Strong communicator with expertise in Quality and stakeholder management.
Core skills
Required skills
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.
We're seeking a driven Quality expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience.
What you'll do
- Ensure customers' success with Veeva’s Quality products and services
- Serve as a liaison between Veeva and key customer stakeholders to foster collaboration
- Triage escalations
- Highlight value through proactive engagement
- Build enduring, trusted relationships with key decision-makers
- Work collaboratively in a cross-functional environment to improve overall customer experience
What they require
- Quality expert with experience in customer-facing roles
- Strong communicator with a passion for building enduring, trusted relationships with key decision-makers
- Collaborative spirit to work cross-functionally
Benefits
- Work Anywhere policy: flexibility to work from home or in the office
- Equal opportunity employer and inclusion initiatives
- Contact for accommodations: talent_accommodations@veeva.com
Veeva Systems is building the industry cloud for Life Sciences to help companies work in a more efficient and connected way. Veeva Business Consulting focuses on making the life sciences industry more efficient and effective through software, data, and consulting working together.
What people say about this company
3.5/ 5
- Employees appreciate the company's focus on the life sciences industry and its mission.
- Many reviews mention a collaborative and supportive work culture.
- Some employees report issues with management and communication.