Customer Success Manager
- Role
- Operations
- Employment
- Full-time
The listing doesn't say where it hires from. It may hire in United States (90% confidence). This is an estimate, not an eligibility rule; verify before applying.Signals: employment terms and stated job location.
No BS summary
Customer Success Manager for a homecare technology platform. Must reside in Illinois. Will manage client relationships from implementation, consult on best practices for SaaS solution, and drive retention and growth.
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a Customer Success Manager to join our growing team. This position will require residing in the state of Illinois.
This role will serve as the point person for designated HHAeXchange clients. The Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Customer Success Manager will focus on retaining and growing customer relationships.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What you'll do
- Serve as the point person for designated HHAeXchange clients.
- Work with clients beginning in implementation and continuing in the live environment.
- Consult on best practices for leveraging our SaaS solution.
- Offer additional products/services when needed.
- Collect and measure key metrics in order to evaluate client success and business impact.
- Focus on retaining and growing customer relationships.
What they require
- This position will require residing in the state of Illinois.
- Ability to perform each essential job duty satisfactorily with or without reasonable accommodations.
Benefits
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with a Company elected match
- Other company sponsored programs
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities.