BrandBastion
Customer Success Manager
RemotePortugal, Spain, United Kingdom +1 more only
- Role
- Support
- Experience
- Senior
- Employment
- Full-time
Salary not disclosed
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Open to PT, ES, GB, IE only. Set where you work from to check your eligibility.
No BS summary
Customer Success Manager for a remote full-time role hiring in Portugal, Spain, the United Kingdom, and Ireland. Needs 3–6 years in customer growth/CSM work, managing renewals, expansions, upsells, and enterprise B2B SaaS or fast-growing-company client portfolios. Strong fit for someone with marketing, community management, social engagement, and AI/data-driven mindset.
What you'll do
- Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals.
- Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency.
- Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles.
- Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution.
- Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships.
- Act as the voice of the customer within the company, relaying feedback to the product, marketing, and sales teams to help shape the product roadmap and improve customer satisfaction.
- Identify and develop customer advocates who can provide testimonials, case studies, or references.
What they require
- You're not just managing accounts, you’re shaping the future of social engagement.
- You thrive in a fast-moving, AI-driven environment where strategy, data, and client relationships come together to drive growth.
- You think like our clients and understand their goals, challenges, and the metrics that matter to them.
- You speak their language, ensuring that every recommendation aligns with their business objectives.
- Proven experience in customer growth, successfully managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company.
- A deep understanding of marketing, community management, and social engagement, with preference given to those with agency, direct brand experience, or expertise in paid/organic social strategy – 3-6 years experience.
- Managed enterprise client portfolios, ensuring strategic alignment with business objectives and measurable impact.
- A data-driven and AI-first mindset, leveraging automation to help brands scale engagement while maintaining control.
- A proactive, results-oriented approach, identifying challenges, anticipating client needs, and delivering tangible business outcomes.
- A strategic, problem-solving mindset, using insights to tell compelling business stories and influence key stakeholders.
Benefits
- Lead strategic initiatives that impact our AI-first approach.
- Advance into senior leadership roles based on performance.
- Work with global brands at the forefront of digital engagement.
- Be part of a fast-growing AI-first company leading the future of brand protection and community management.
- Competitive Market Rate Compensation + 4+ weeks paid time off
- Opportunities for global team meets
- Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.
At BrandBastion, we help brands like Netflix, Red Bull, NARS, and Uber maximize social engagement across organic and paid — while keeping communities safe and conversations meaningful. Our platform combines AI and human expertise to deliver moderation, insights, and customer engagement at scale.
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Salary not disclosed