Customer Success Manager
- Role
- Sales
- Company size
- Enterprise
Open to GB only. Set where you work from to check your eligibility.
No BS summary
Customer Success Manager for existing UK-region customers, focused on post-sale relationships, renewals, retention, upselling and cross-selling. Needs to work closely with sales and solutions architecture on designated accounts.
About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.
The Role Reporting to the Regional Manager of Customer Success - EMEA, the Customer Success Manager (CSM) will act as the main point of contact and interface with existing customers. This individual will have a core focus on post-sale relationships, with a main focus on upselling/cross-selling, including enablement, service performance, renewals, and supporting the overall customer experience. They’ll be accountable for driving both incremental sales and retaining existing revenue by proactively reaching out to customers and introducing them to new product enhancements, service developments, pricing initiatives and other benefits of the Megaport proposition. The position will sit within the wider Integrated Accounts Team, working closely alongside a Direct Sales Executive and Solutions Architect in the United Kingdom region. The CSM plays an integral role on the team, and ultimately, they’ll be responsible for providing ongoing commercial interaction for a designated customer base, aiming to expand, retain, and develop increased value from this nominated account list.
What you'll do
- Act as the main point of contact and interface with existing customers.
- Focus on post-sale relationships, including upselling/cross-selling, enablement, service performance, renewals, and supporting the overall customer experience.
- Drive incremental sales and retain existing revenue by proactively reaching out to customers.
- Introduce customers to new product enhancements, service developments, pricing initiatives and other benefits of the Megaport proposition.
- Work closely alongside a Direct Sales Executive and Solutions Architect in the United Kingdom region.
- Provide ongoing commercial interaction for a designated customer base.
- Expand, retain, and develop increased value from the nominated account list.
Benefits
- Collaborative, supportive, and fun environment.
- Collaboration beats hierarchy.
- Curiosity fuels growth.
- Everyone’s voice matters.
- Work across time zones to execute on a global vision.
- Trust each other to get things done.
Megaport is the global leader in Network as a Service (NaaS), helping businesses connect to the cloud, data centers, and each other.