Customer Success Manager (German Speaking)
- Employment
- Full-time
Open to Anywhere in EMEA. Set where you work from to check your eligibility.
No BS summary
Customer Success Manager for EMEA, focusing on German-speaking accounts. Drives product adoption, improves customer health, and ensures clients maximize value. Designs processes for retention and scalable growth. Not focused on onboarding.
Required languages
About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role We’re seeking a proactive and driven Customer Success Manager to join our EMEA Customer Success team. In this role, you will take ownership of the post-implementation ("in-life") journey for our accounts, with a special focus on our German-speaking customer base. This role is not focused on initial activations or onboarding. Instead, your primary focus will be driving deep product adoption, improving customer health scores, and ensuring our clients maximize the continuous value of Canary's platform. You will also play a key part in designing and creating new processes that nurture long-term relationships, drive retention, and foster scalable account growth.
What you'll do
- Take ownership of the post-implementation ("in-life") journey for our accounts, with a special focus on our German-speaking customer base.
- Drive deep product adoption, improving customer health scores, and ensuring our clients maximize the continuous value of Canary's platform.
- Play a key part in designing and creating new processes that nurture long-term relationships, drive retention, and foster scalable account growth.
What they require
- German Speaking
Benefits
- Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
- Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
- Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
- Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
- Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Hospitality Technology