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Parent™

Customer Success Manager (French Speaker)

RemoteNot specified
Published
Role
Support
Experience
Mid
Salary not disclosed
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The listing doesn't say where it hires from. Check the description or the employer's site before applying.

No BS summary

Customer Success Manager with 2–4 years in account management or client relationships, preferably SaaS/tech. Must be fluent in French and English and have experience with ticketing systems and live chat support.

Core skills

CRMLive chat supportCustomer Success

Required skills

Ticketing systems

Required languages

French FluentEnglish Fluent

What you'll do

  • Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.
  • Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively.
  • Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.
  • Monitor account health, usage, and engagement to identify opportunities for improvement and growth.
  • Provide chat support as part of daily operations, responding promptly and professionally to employee or customer inquiries.
  • Address client inquiries and coordinate with internal teams (technical, product, and sales) to resolve any issues promptly.
  • Maintain accurate and up-to-date account information in the CRM.
  • Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.
  • Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.

What they require

  • Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related field.
  • 2–4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies.
  • Proven experience with ticketing systems and live chat support.
  • Strong communication, organization, and problem-solving skills.
  • Proactive, customer-focused mindset with the ability to manage multiple priorities.
Salary not disclosed