Customer Success Manager, Enterprise & Onboarding
- Experience
- Senior
- Employment
- Full-time
- Company size
- Startup
Open to US, CA only. Set where you work from to check your eligibility.
No BS summary
B2B SaaS startup seeks a Customer Success Manager to own customer onboarding and renewals for enterprise and strategic accounts. Requires 3-7 years of experience in customer success or similar client-facing roles, with a strong understanding of SaaS onboarding, adoption, and renewal processes. Must be comfortable with technical products, data analysis for renewal narratives, and operating in a fast-paced startup environment.
Core skills
Required skills
Optional skills
FAQ
Common questions
from in-house teams.
GC AI is an AI platform purpose-built for in-house lawyers and legal teams. Ask questions, give it documents or links to work with, and get answers and drafts. GC AI also has contract agents in Word and Playbooks for commercial teams, right in Word. GC AI for Word takes your input and redlines, reads and makes comments, and acts on your behalf. Playbooks do the same for your company's positions over time. With Agent Connectors , you can connect 20+ apps you already use, like Gmail, Slack, Drive, and HubSpot, directly to GC AI, pulling context and taking actions from one chat with approve-first controls. With GC AI's API , you can put that same legal brain everywhere it needs to show up: chat, playbook reviews, and company-aware reasoning available programmatically to the tools your team already uses (Ironclad, Jira, Zapier, and more), including non-seated employees and unattended automations.
GC AI is an AI platform purpose-built for in-house lawyers and legal teams. Ask questions, give it documents or links to work with, and get answers and drafts. GC AI also has contract agents in Word and Playbooks for commercial teams, right in Word. GC AI for Word takes your input and redlines, reads and makes comments, and acts on your behalf. Playbooks do the same for your company's positions over time. With Agent Connectors , you can connect 20+ apps you already use, like Gmail, Slack, Drive, and HubSpot, directly to GC AI, pulling context and taking actions from one chat with approve-first controls. With GC AI's API , you can put that same legal brain everywhere it needs to show up: chat, playbook reviews, and company-aware reasoning available programmatically to the tools your team already uses (Ironclad, Jira, Zapier, and more), including non-seated employees and unattended automations.
GC AI is an AI platform purpose-built for in-house lawyers and legal teams. Ask questions, give it documents or links to work with, and get answers and drafts. GC AI also has contract agents in Word and Playbooks for commercial teams, right in Word. GC AI for Word takes your input and redlines, reads and makes comments, and acts on your behalf. Playbooks do the same for your company's positions over time. With Agent Connectors , you can connect 20+ apps you already use, like Gmail, Slack, Drive, and HubSpot, directly to GC AI, pulling context and taking actions from one chat with approve-first controls. With GC AI's API , you can put that same legal brain everywhere it needs to show up: chat, playbook reviews, and company-aware reasoning available programmatically to the tools your team already uses (Ironclad, Jira, Zapier, and more), including non-seated employees and unattended automations.
GC AI is built exclusively for in-house legal teams, with workflows, output style, and pricing designed for corporate counsel. Harvey initially launched with law firms and has since expanded to in-house. GC AI's founder is a three-time General Counsel; Harvey's co-founder comes from Big Law. GC AI's outputs are concise and business-focused, shaped by a 20,000-line system prompt. See the comparison.
GC AI is built exclusively for in-house legal teams, with workflows, output style, and pricing designed for corporate counsel. Harvey initially launched with law firms and has since expanded to in-house. GC AI's founder is a three-time General Counsel; Harvey's co-founder comes from Big Law. GC AI's outputs are concise and business-focused, shaped by a 20,000-line system prompt. See the comparison.
GC AI is built exclusively for in-house legal teams, with workflows, output style, and pricing designed for corporate counsel. Harvey initially launched with law firms and has since expanded to in-house. GC AI's founder is a three-time General Counsel; Harvey's co-founder comes from Big Law. GC AI's outputs are concise and business-focused, shaped by a 20,000-line system prompt. See the comparison.
GC AI is best for generalist in-house lawyers who want concise answers for busy stakeholders who handle a wide variety of contracts. If your practice is specialized, other platforms may be better, and we'll happily recommend them. GC AI is the only legal AI built end to end for in-house counsel, from the web app and Word add-in to Agent Connectors that bring 20+ apps into one chat, to a full API that extends your team's positions and playbooks into automated workflows and to employees who don't have a seat.
GC AI is best for generalist in-house lawyers who want concise answers for busy stakeholders who handle a wide variety of contracts. If your practice is specialized, other platforms may be better, and we'll happily recommend them. GC AI is the only legal AI built end to end for in-house counsel, from the web app and Word add-in to Agent Connectors that bring 20+ apps into one chat, to a full API that extends your team's positions and playbooks into automated workflows and to employees who don't have a seat.
GC AI is best for generalist in-house lawyers who want concise answers for busy stakeholders who handle a wide variety of contracts. If your practice is specialized, other platforms may be better, and we'll happily recommend them. GC AI is the only legal AI built end to end for in-house counsel, from the web app and Word add-in to Agent Connectors that bring 20+ apps into one chat, to a full API that extends your team's positions and playbooks into automated workflows and to employees who don't have a seat.
Yes. GC AI has enterprise-grade security, preserves your data in a private database instance, and does not train on confidential information, nor do our providers. In U.S. v. Heppner, a federal judge ruled information input into generalist tools like ChatGPT may not be privileged because those tools lack confidentiality terms. GC AI offers that; your information stays privileged through contractual and technical protections.
Yes. GC AI has enterprise-grade security, preserves your data in a private database instance, and does not train on confidential information, nor do our providers. In U.S. v. Heppner, a federal judge ruled information input into generalist tools like ChatGPT may not be privileged because those tools lack confidentiality terms. GC AI offers that; your information stays privileged through contractual and technical protections.
Yes. GC AI has enterprise-grade security, preserves your data in a private database instance, and does not train on confidential information, nor do our providers. In U.S. v. Heppner, a federal judge ruled information input into generalist tools like ChatGPT may not be privileged because those tools lack confidentiality terms. GC AI offers that; your information stays privileged through contractual and technical protections.
Yes. GC AI reviews long-term supply agreements, OEM arrangements, and engineering services documents, summarizes pricing, performance, and termination terms, and flags issues.
Yes. GC AI reviews long-term supply agreements, OEM arrangements, and engineering services documents, summarizes pricing, performance, and termination terms, and flags issues.
Yes. GC AI reviews long-term supply agreements, OEM arrangements, and engineering services documents, summarizes pricing, performance, and termination terms, and flags issues.
Yes. GC AI includes a pre-built in-house Skill Library with workflows for MSAs, DPAs, NDAs, privacy matters, and other common corporate legal tasks. Playbooks let teams apply their own standards consistently across all contract reviews. Learn more at gc.ai/playbooks .
Yes. GC AI includes a pre-built in-house Skill Library with workflows for MSAs, DPAs, NDAs, privacy matters, and other common corporate legal tasks. Playbooks let teams apply their own standards consistently across all contract reviews. Learn more at gc.ai/playbooks .
Yes. GC AI includes a pre-built in-house Skill Library with workflows for MSAs, DPAs, NDAs, privacy matters, and other common corporate legal tasks. Playbooks let teams apply their own standards consistently across all contract reviews. Learn more at gc.ai/playbooks .
GC AI works with leading AI providers such as OpenAI and Anthropic. For a full list, see our subprocessor list . None of our providers train on your data.
GC AI works with leading AI providers such as OpenAI and Anthropic. For a full list, see our subprocessor list . None of our providers train on your data.
GC AI works with leading AI providers such as OpenAI and Anthropic. For a full list, see our subprocessor list . None of our providers train on your data.
Yes. GC AI has SSO and MFA on Enterprise plans. Enterprise also includes Directory Sync, Domain Verification, Authentication Audit Logs, and Log Streams.
Yes. GC AI has SSO and MFA on Enterprise plans. Enterprise also includes Directory Sync, Domain Verification, Authentication Audit Logs, and Log Streams.
Yes. GC AI has SSO and MFA on Enterprise plans. Enterprise also includes Directory Sync, Domain Verification, Authentication Audit Logs, and Log Streams.
GC AI assists with legal work across jurisdictions worldwide. Hundreds of global customers use GC AI in places like Brazil, Israel, Japan, the UK, and Australia. For commercial contracts, you can tell GC AI which jurisdiction to apply.
GC AI assists with legal work across jurisdictions worldwide. Hundreds of global customers use GC AI in places like Brazil, Israel, Japan, the UK, and Australia. For commercial contracts, you can tell GC AI which jurisdiction to apply.
GC AI assists with legal work across jurisdictions worldwide. Hundreds of global customers use GC AI in places like Brazil, Israel, Japan, the UK, and Australia. For commercial contracts, you can tell GC AI which jurisdiction to apply.
GC AI publishes transparent pricing starting at $500/month for an individual seat, with monthly and annual subscriptions. Team plans add sharing capabilities, and Enterprise offerings are available. A free trial is available. See our pricing .
GC AI publishes transparent pricing starting at $500/month for an individual seat, with monthly and annual subscriptions. Team plans add sharing capabilities, and Enterprise offerings are available. A free trial is available. See our pricing .
GC AI publishes transparent pricing starting at $500/month for an individual seat, with monthly and annual subscriptions. Team plans add sharing capabilities, and Enterprise offerings are available. A free trial is available. See our pricing .
Yes. GC AI is SOC 2 Type II and SOC 3 certified, GDPR compliant, with zero data retention agreements with OpenAI and Anthropic, and AES-256 encryption. We provide documentation on request for procurement. Read our Security and Privacy FAQs and visit the GC AI Trust Center as well.
Yes. GC AI is SOC 2 Type II and SOC 3 certified, GDPR compliant, with zero data retention agreements with OpenAI and Anthropic, and AES-256 encryption. We provide documentation on request for procurement. Read our Security and Privacy FAQs and visit the GC AI Trust Center as well.
Yes. GC AI is SOC 2 Type II and SOC 3 certified, GDPR compliant, with zero data retention agreements with OpenAI and Anthropic, and AES-256 encryption. We provide documentation on request for procurement. Read our Security and Privacy FAQs and visit the GC AI Trust Center as well.
GC AI serves 2,000+ companies, including public companies, unicorns, and brands such as Hitachi, Logitech, News Corp, Nextdoor, Skims, Zscaler, Liquid Death, Vercel, and TIME Inc. Legal teams use GC AI at enterprise companies across industries such as Retail, SaaS, Technology, Fintech, Healthcare, Restaurants, Grocery, Manufacturing, and Private Equity. Read our testimonials .
GC AI serves 2,000+ companies, including public companies, unicorns, and brands such as Hitachi, Logitech, News Corp, Nextdoor, Skims, Zscaler, Liquid Death, Vercel, and TIME Inc. Legal teams use GC AI at enterprise companies across industries such as Retail, SaaS, Technology, Fintech, Healthcare, Restaurants, Grocery, Manufacturing, and Private Equity. Read our testimonials .
GC AI serves 2,000+ companies, including public companies, unicorns, and brands such as Hitachi, Logitech, News Corp, Nextdoor, Skims, Zscaler, Liquid Death, Vercel, and TIME Inc. Legal teams use GC AI at enterprise companies across industries such as Retail, SaaS, Technology, Fintech, Healthcare, Restaurants, Grocery, Manufacturing, and Private Equity. Read our testimonials .
ChatGPT and Claude aren't built for legal work. GC AI is trained for in-house counsel, with a Skill Library for MSAs, NDAs, and DPAs, plus contract agents in Word. Generalist tools also lack confidentiality terms; in U.S. v. Heppner, a federal judge ruled ChatGPT inputs may not be privileged.
ChatGPT and Claude aren't built for legal work. GC AI is trained for in-house counsel, with a Skill Library for MSAs, NDAs, and DPAs, plus contract agents in Word. Generalist tools also lack confidentiality terms; in U.S. v. Heppner, a federal judge ruled ChatGPT inputs may not be privileged.
ChatGPT and Claude aren't built for legal work. GC AI is trained for in-house counsel, with a Skill Library for MSAs, NDAs, and DPAs, plus contract agents in Word. Generalist tools also lack confidentiality terms; in U.S. v. Heppner, a federal judge ruled ChatGPT inputs may not be privileged.
Agent Connectors link the apps your team already uses (email, files, calendar, Slack, CRM, and more) directly to GC AI. After you connect an account, GC AI can pull context into chat and take actions on your behalf, like summarizing a thread, finding a file, or drafting a reply. Each user connects their own accounts, and sensitive actions require approval before they run. An admin enables Agent Connectors for the org, and each user connects the apps they need. Learn more.
Agent Connectors link the apps your team already uses (email, files, calendar, Slack, CRM, and more) directly to GC AI. After you connect an account, GC AI can pull context into chat and take actions on your behalf, like summarizing a thread, finding a file, or drafting a reply. Each user connects their own accounts, and sensitive actions require approval before they run. An admin enables Agent Connectors for the org, and each user connects the apps they need. Learn more.
Agent Connectors link the apps your team already uses (email, files, calendar, Slack, CRM, and more) directly to GC AI. After you connect an account, GC AI can pull context into chat and take actions on your behalf, like summarizing a thread, finding a file, or drafting a reply. Each user connects their own accounts, and sensitive actions require approval before they run. An admin enables Agent Connectors for the org, and each user connects the apps they need. Learn more.
What you'll do
- Lead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post-launch follow-up.
- Monitor usage, identify blockers, and help legal teams build GC AI into daily workflows across contracts, research, drafting, policies, and playbook-based review.
- Own or partner on renewal strategy for enterprise and strategic accounts, using adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and expansion conversations.
- Develop trusted relationships with General Counsel, Legal Operations leaders, legal team champions, and other executive stakeholders.
- Translate customer feedback into clear product insights, adoption themes, and roadmap input for the Product team.
- Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences.
What they require
- 3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
- Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
- Strong presentation skills, including comfort leading live demos, customer trainings, office hours, and executive business reviews.
- Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives.
- Strong discovery and relationship management skills, including the ability to identify adoption blockers and customer risk early.
- Comfort learning technical products and explaining them clearly to non-technical users.
- Ownership mindset, sound judgment, and comfort operating in a fast-paced startup environment.
- Experience working at a startup or scale-up where a process is still being built.
Benefits
- Offers Equity
- Offers Commission
- OTE (On-Target Earnings)
- regular in-person time — coworking, team meals, and quarterly offsites
- up to 10% travel
- regular coworking sessions, customer dinners, team and company offsites
- plan to establish permanent offices in more hub cities
- support workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.
- committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
GC AI is a legal AI platform for in-house legal teams.