Customer Success Manager - DevOps
- Role
- Support
- Employment
- Full-time
Open to GB only. Set where you work from to check your eligibility.
No BS summary
UK-based Customer Success Manager for DevOps customers. Outcome-driven, technically credible CSM who manages a portfolio to drive adoption, measurable outcomes and renewals. Must be able to use GenAI tools routinely and work remotely within the UK.
Core skills
Required skills
Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.
As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.
More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.
Sonatype is privileged to work with customers who rely on us to improve the quality, security, and speed of their software development lifecycle. Customer Success at Sonatype is outcomes-driven, technically credible, and growth-oriented. As a Customer Success Manager, you will engage a portfolio of customers through a scaled engagement model, using structured lifecycle motions and data signals to prioritize the right outreach at the right time. Your goal is to accelerate time-to-value, drive adoption and measurable outcomes, increase renewal confidence, and surface growth opportunities in partnership with the broader account team. This role is not intended to be reactive “shadow support.” You will be expected to deliver proactive, outcomes-driven guidance—knowing when to pull in deeper subject-matter expertise—while maintaining disciplined execution and consistent customer leadership. A defining expectation of this role is the use of GenAI reflexively. You are expected to use GenAI tools as a thought partner to improve the quality, clarity, and strategic rigor of your analysis, planning, and communication—while validating outputs and applying sound judgment.
What you'll do
- Engage a portfolio of customers through a scaled engagement model.
- Use structured lifecycle motions and data signals to prioritise the right outreach at the right time.
- Accelerate customer time-to-value.
- Drive adoption and measurable outcomes.
- Increase renewal confidence and surface growth opportunities in partnership with the broader account team.
- Deliver proactive, outcomes-driven guidance rather than reactive support.
- Know when to pull in deeper subject-matter expertise.
- Maintain disciplined execution and consistent customer leadership.
- Use GenAI reflexively as a thought partner to improve analysis, planning and communication.
What they require
- Customer Success at Sonatype is outcomes-driven, technically credible, and growth-oriented.
- Engage a portfolio of customers through a scaled engagement model, using structured lifecycle motions and data signals to prioritise outreach.
- Accelerate time-to-value, drive adoption and measurable outcomes, increase renewal confidence, and surface growth opportunities.
- This role is not intended to be reactive “shadow support.” deliver proactive, outcomes-driven guidance and know when to engage SMEs.
- Use GenAI tools reflexively as a thought partner while validating outputs and applying judgment.
- Role is UK-based remote ("UK - Remote").
Benefits
- Parental leave
- Diversity and inclusion working groups
- Flexible working practices
- Equal-opportunity employer / inclusive workplace
software supply chain management company