Customer Success Manager
- Role
- Support
- Employment
- Full-time
- Company size
- Startup
Open to US only · UTC-8…UTC-5. Set where you work from to check your eligibility.
We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors.
Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days.
Key Responsibilities
Relationship Management
- Build strong relationships with customers, understanding their goals and ensuring they are met through the platform
- Conduct regular check-ins to monitor usage and overall satisfaction
- Act as the primary point of contact for a portfolio of customers
Customer Support and Success
- Respond to support requests in a timely and professional manner
- Troubleshoot issues and coordinate with the product team when necessary
- Maintain records of customer interactions and feedback
Retention and Growth
- Monitor usage and identify churn risks early, addressing them with tailored support
- Identify upsell and renewal opportunities and collaborate with the sales team to execute them
Customer Support and Success
- Respond to support requests in a timely and professional manner
- Troubleshoot issues and coordinate with the product team when necessary
- Maintain records of customer interactions and feedback
Collaboration and Feedback
- Provide customer insights to product and engineering teams to help shape product direction
- Share trends, wins, and blockers with the broader customer success and sales teams
Qualifications
- Experience in customer success, account management, or a client-facing SaaS role
- SaaS experience with a strong acumen for product knowledge
- Strong communication and relationship-building skills
- Ability to troubleshoot issues and explain technical concepts to non-technical users
- Experience working with CRM or customer success platforms
- Highly organized and proactive with a customer-first mindset
- Located in CT/MT/PT time zone
Nice to Have
- Experience in construction tech or working with AEC clients is a plus
What We Offer
- Base salary + Incentive Plan
- Health, dental, and vision insurance
- Unlimited PTO and remote flexibility
- Opportunity to grow your career at a fast-paced AI startup
- Collaborative and innovative work environment
We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry.
Join us in revolutionizing pre-construction estimating with the power of AI!
What you'll do
- Build strong relationships with customers, understanding their goals and ensuring they are met through the platform
- Conduct regular check-ins to monitor usage and overall satisfaction
- Act as the primary point of contact for a portfolio of customers
- Respond to support requests in a timely and professional manner
- Troubleshoot issues and coordinate with the product team when necessary
What they require
- Experience in customer success, account management, or a client-facing SaaS role
- SaaS experience with a strong acumen for product knowledge
- Strong communication and relationship-building skills
- Ability to troubleshoot issues and explain technical concepts to non-technical users
- Experience working with CRM or customer success platforms
Benefits
- Base salary + Incentive Plan
- Health, dental, and vision insurance
- Unlimited PTO and remote flexibility
- Opportunity to grow your career at a fast-paced AI startup
- Collaborative and innovative work environment
We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors. Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days.