Xsolla
Customer Success Manager
RemoteRussia only
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
Salary not disclosed
Check eligibility
Open to RU only. Set where you work from to check your eligibility.
No BS summary
Customer Success Manager with 1-2 years of experience in client-facing roles, responsible for managing high-value clients, driving product adoption, and identifying new business opportunities. Must have strong communication skills and be proficient in English.
Required languages
English Proficiency / Advanced
We are looking for a highly motivated and strategic Customer Success Manager to join our team. In this role, you will manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Acting as a trusted advisor, you’ll be the key point of contact between our customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs.
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Key Responsibilities
- Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth.
- Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives.
- Propose new products, features, and solutions to drive customer value and support their ongoing success.
- Act as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests.
- Own the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable.
- Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship.
- Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback.
- Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development.
- Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level.
Qualifications
- Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles
- Strong ability to build relationships and influence stakeholders at all levels, both externally and internally.
- Excellent communication, presentation, and problem-solving skills.
- English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams.
- Comfortable working cross-functionally with product, engineering, and sales teams.
- Data-driven mindset with experience in analyzing metrics and translating them into business outcomes.
- Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability.
- Experience in industry, e.g., gaming, SaaS, fintech is a plus.
Why Join Us
- Opportunity to work with top-tier clients and make a measurable impact.
- A dynamic, collaborative team culture that values innovation and initiative.
- Continuous learning and growth opportunities within a global organization.
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What you'll do
- Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth.
- Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives.
- Propose new products, features, and solutions to drive customer value and support their ongoing success.
- Act as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests.
- Own the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable.
- Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship.
- Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback.
- Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development.
- Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level.
What they require
- Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles
- Strong ability to build relationships and influence stakeholders at all levels, both externally and internally.
- Excellent communication, presentation, and problem-solving skills.
- Comfortable working cross-functionally with product, engineering, and sales teams.
- Data-driven mindset with experience in analyzing metrics and translating them into business outcomes.
- Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability.
- Experience in industry, e.g., gaming, SaaS, fintech is a plus.
Benefits
- Opportunity to work with top-tier clients and make a measurable impact.
- A dynamic, collaborative team culture that values innovation and initiative.
- Continuous learning and growth opportunities within a global organization.
Xsolla is a global commerce company with tools and services that help video game developers fund, distribute, market, and monetize their games. It operates as the merchant of record and has helped 1,500+ game developers reach more players and grow their businesses worldwide.
Salary not disclosed