Customer Success Manager

🌟 Customer Success Manager | United States | Remote Join Pax8 as a Partner Success Manager in the United States and help our most strategic partners achieve measurable growth through the world's leading cloud marketplace. 🚀 Shape the Future of Partner Success This is more than a customer success role. As a Partner Success Manager, you'll join a fast-growing department that is still defining what exceptional partner success looks like at scale. You'll work directly with some of our most valued Voyager Alliance members, helping them maximize their investment with Pax8 while influencing the evolution of our success strategy, processes, and partner experience. As Pax8 continues to innovate through AI-powered tools and intelligent marketplace experiences, you'll grow alongside technology that's transforming how businesses buy and manage cloud solutions. 🌍 Why Pax8? Pax8 is transforming the way technology is bought, sold, and managed. We're on a mission to build the managed intelligence marketplace, helping businesses make smarter technology decisions through automation, insights, and human expertise. Our culture is built around collaboration, curiosity, accountability, and continuous learning, creating an environment where ambitious people thrive. At Pax8, business IS personal. You'll join a team that values innovation, trusts its people, and empowers individuals to make a genuine impact. 🎯 What You'll Be Doing 🤝 Become a Trusted Strategic Advisor Build meaningful, long-lasting relationships with a portfolio of high-value partners. Understand partner goals and align Pax8 resources to help them achieve success. Serve as the primary point of contact and trusted voice throughout the partnership journey. 📈 Drive Adoption, Retention & Success Proactively identify opportunities to increase engagement and platform adoption. Partner with internal teams to reduce friction and create consistently positive experiences. Anticipate risks early and take action to improve partner outcomes. 🔍 Use Insights to Influence Action Monitor partner health, engagement trends, and success indicators. Translate data into strategic recommendations that improve partner experiences. Share insights that help shape future programs, processes, and business decisions. 🛠️ Improve and Scale Identify recurring challenges and help design scalable solutions. Contribute to the growth of a rapidly evolving Partner Success organization. Champion partner feedback across the business to drive continuous improvement. 💡 The Impact You'll Make Your work will directly influence partner satisfaction, loyalty, and long-term success. You'll help partners unlock greater value from Pax8 while contributing to a team that is shaping the future of partner success across the organization. Every relationship you build strengthens our marketplace and helps drive sustainable growth for both Pax8 and our partners. ✅ What Success Looks Like We're looking for someone with: Proven experience building and nurturing strategic customer or partner relationships. Demonstrated success managing a high-volume portfolio of accounts. Strong commercial awareness and the ability to balance partner needs with business objectives. Extensive experience collaborating across multiple teams to solve complex challenges. A data-driven mindset with the ability to interpret trends and translate insights into action. Exceptional communication, stakeholder management, and problem-solving capabilities. Experience within cloud, software, technology, channel, managed services, or adjacent industries is highly valued. Understanding of the Managed Service Provider ecosystem is advantageous. Bachelor's degree or equivalent practical experience preferred. 🔒 Trust and Hiring At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you. We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process. 🌈 Everyone Is Welcome We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States. 💰 Compensation & Benefits Salary Range: $70,000 - $100,000 USD annually, depending on experience. In addition, eligible team members may participate in: Company annual bonus program Equity/stock participation opportunities Comprehensive medical, dental and vision coverage Retirement savings benefits Generous paid time off and company holidays Learning and development programs LinkedIn Learning access Wellbeing initiatives and employee assistance resources Flexible remote working environment 📚 Grow Without Limits There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organization. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level. 🚀 About Pax8 Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. ✅ Background Checks As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records. 🤝 Equal Opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you have nothing to worry about — we’re excited to meet you. Perks: At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits: 401(k) with Company Match Medical, Dental & Vision Coverage Employee Assistance Program (EAP) Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance Flexible Open PTO Paid Sick Leave Paid Parental Leave RTD EcoPass (eligible Colorado-based employees) Please take a moment to review our Proprietary Rights and Non-Competition Agreement — this document outlines important information about your rights and responsibilities if you join our team. Job Applicant Privacy Notice Pax8 is the global AI and cloud Marketplace for small and medium-sized businesses (SMBs). Pax8 connects service providers and technology companies on a unified platform to discover, buy, sell, deploy and manage technology solutions for SMBs. More than 47,000 IT partners and 800,000 SMBs rely on Pax8 for expertise, automation and real-time insights to stay productive, protected and prepared for the AI economy. Learn more at pax8.com. Our purpose is to help every small business turn their dreams into reality through the power of technology. Culture is important to us, and at Pax8, its business, and it IS personal. We embody Compassionate Candour by aiming to assist others with candid, actionable feedback. We Seek to Understand by being open, curious, and committed to learning. We believe in We Before Me, actively collaborating and seeking out diverse perspectives to ensure a win for Team Pax8. Our team takes pride in Do What You Say, taking ownership, honoring commitments, prioritizing, and delivering on promises. We encourage everyone to Light Up Learning by being brave and trying new ideas, embracing vulnerability, and sharing failures so everyone can learn. Finally, we are Driven by Passion, connecting personal passion to Pax8's mission, and remaining resilient in the face of adversity and uncertainty in pursuit of our goals. At Pax8, we are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best!