Customer Success Manager

As Customer Success Manager at Littledata, you'll own the customer journey from onboarding through to long-term retention. You'll be the trusted advisor that our account-managed customers turn to when they want to understand their data, improve their Littledata setup, or figure out what's driving growth. You'll combine commercial instinct with enough technical depth to drive product adoption, diagnose problems confidently, and you'll know when to bring in specialists versus when to just solve it yourself. This is a high-ownership role. You'll carry revenue responsibility through renewals and expansions, while also being a key internal voice on what our customers actually need. Key responsibilities Own a portfolio of Shopify Plus accounts Run structured 90-day onboarding, ongoing success check-ins, renewals and expansion conversations. Build strong relationships with marketing, analytics and data teams at DTC brands; understand their business goals and translate those into how they use Littledata. Run marketing automations that drive implementation, feature adoption, and revenue retention. Confidently demonstrate and explain Littledata's value across our core integrations. Spot and act on commercial signals, expansion opportunities, at-risk accounts, competitive pressure, and own the conversation with the customer. Handle common troubleshooting independently and escalate complex technical cases with clear context. Collaborate with Sales on smooth handoffs, with Product on customer feedback loops, and with Marketing on case studies and content. Contribute to the development of onboarding materials, playbooks and internal documentation that scale what works. 4+ years in a customer success, account management or onboarding role at a SaaS company, ideally in martech, analytics or ecommerce. Solid understanding of ecommerce analytics, Google Analytics, marketing attribution and conversion tracking. Strong commercial instincts: you understand retention and expansion dynamics and know how to have honest, outcome-focused conversations with customers. Excellent communicator: equally able running an executive review meeting or walking a marketing manager through the first time setup. Comfortable with technical conversations and hold your own with a data-savvy customer. Highly organised, self-directed and comfortable managing a book of business with competing priorities. Based in Central or Eastern Europe to co-ordinate with our European support and product team. ● Work from anywhere - we’ve been remote-first since the beginning and have a vibrant, flexible work culture ● Annual learning budget to become an expert in your field ● Work with the best and the brightest in analytics ● Annual offsites in Europe for brainstorming and team building