Skip to main content
REMOTERA
Back to feed
GitLab

Customer Success Engineer

RemoteEMEAArchived
Published
Role
Support
Employment
Full-time
Company size
Enterprise
$105.6k–$158.4k/yr
Check eligibility

Open to Anywhere in EMEA. Set where you work from to check your eligibility.

No BS summary

Customer Success Engineer for EMEA, hiring remotely in France, Germany, Ireland, Netherlands, Spain, or the United Kingdom.

Core skills

GitLabCI/CDDevSecOps tools

What you'll do

  • Provide on-demand technical consultancy and solution guidance through Zoom and written channels
  • Help customers solve day-to-day issues and design and implement GitLab solutions for DevSecOps workflows
  • Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion
  • Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning
  • Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans
  • Plan and lead customer workshops, demos, and enablement sessions
  • Maintain and grow specialty competency in GitLab capabilities and relevant DevSecOps tooling
  • Improve documentation and share knowledge through tutorials or technical content
  • Mentor team members and customers through complex technical challenges
  • Manage multiple customer engagements in parallel and communicate status, risks, and next steps
  • Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey
  • Provide product, solution, and best practice guidance
  • Partner with Customer Success Managers on GitLab use case implementation
  • Support source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning adoption
  • Deliver customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements
  • Provide technical and architectural guidance for GitLab adoption
  • Collaborate with Account Executives and Renewals Managers on customer-facing subject matter expertise
  • Develop and deliver workshops, demos, and reusable enablement content
  • Build and maintain specialty competency in technologies aligned with GitLab's market focus
  • Contribute to customer-facing learning resources including GitLab documentation, YouTube content, and enablement programs

What they require

  • Experience providing technical consultancy and solution guidance through video calls and written channels
  • Experience helping users or customers adopt technical solutions successfully
  • Familiarity with DevSecOps workflows and related practices across source code management, CI/CD, security, and Agile planning
  • Hands-on technical background in software development, systems engineering, or similar technical environments, or equivalent practical experience
  • Strong communication and collaboration skills
  • Ability to explain complex technical topics clearly
  • Ability to work effectively with customers, account teams, and cross-functional partners
  • Ability to lead or support workshops, demos, and enablement sessions
  • Ability to manage multiple priorities in a remote, asynchronous environment
  • Interest in supporting customers across APJ and adapting to different cultures, working styles, and technical maturity levels
  • Must be based in India with full working rights in India
  • Located in the United States, Mexico, or Brazil
  • Experience supporting one or more GitLab use cases such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning
  • Ability to enable customers with practical, in-depth guidance
  • Proficiency with DevSecOps tools or adjacent technical tooling
  • Ability to translate tool capabilities into customer outcomes
  • Technical background in software development or systems engineering
  • Comfort discussing architecture, workflows, and implementation tradeoffs
  • Ability to communicate complex technical and organizational topics clearly in writing and live settings
  • Experience as a trusted technical advisor to customer and business stakeholders in a post-sales environment
  • Strong time management and prioritization skills
  • Ability to manage multiple customer engagements and cross-functional requests in a pooled model
  • Continuous learning mindset including maintaining specialty competency through training, certification, documentation, or reusable examples

Benefits

  • Health, finance, and well-being benefits
  • Flexible paid time off
  • Team Member Resource Groups
  • Equity compensation
  • Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Benefits to support health, finances, and well-being
  • Home office support

GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

🇺🇸 United StatesSoftwareEnterpriseabout.gitlab.com/

What people say about this company

3.3/ 5

  • Flexible remote work options are highly valued by employees.
  • Many employees appreciate the open-source nature of the product and the company's commitment to transparency.
  • Some employees report challenges with management and communication within teams.

Details

Visa sponsorshipNo
$105.6k–$158.4k/yr