Orca Security
Customer Success Engineer
RemoteIndia only
- Role
- Support
- Experience
- Junior
- Company size
- Startup
Salary not disclosedModel estimate · $50k–$60k/yrMedium confidence · 80 comparable rolesMedian $56k · Based on same company, role, seniority, requirements, company profile, industry, and work arrangement
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No BS summary
Associate Customer Success Engineer with 1–3 years in a customer-facing technical role. Needs working familiarity with AWS, Azure, or GCP, comfort with logs, APIs, and basic Python or Bash scripts, and strong technical communication. Must be based in or able to work from Delhi or Bangalore, with some US/EU schedule overlap as needed.
Core skills
AWS/Azure/GCPCloud security
Required skills
APIsPython/Bash
Optional skills
ContainersKubernetesInfrastructure as CodeTerraformAWS Certified Cloud PractitionerAWS Certified Solutions Architect AssociateAzure FundamentalsGCP Associate
What you'll do
- Serve as a front-line technical point of contact for a portfolio of small-to-mid-size customer accounts, with support from senior CSEs on more complex issues.
- Help customers troubleshoot platform questions, configuration, integrations, alert findings, and basic cloud environment issues, in partnership with Support and Engineering.
- Assist with customer onboarding: environment connections, initial configuration, and getting new customers to their first “aha moment” with the platform.
- Support Customer Success Managers by preparing technical materials for check-ins, business reviews, and renewal conversations.
- Shadow and, over time, co-lead technical workshops and architecture discussions with customers.
- Document recurring issues, build internal runbooks, and contribute to the CSE knowledge base as you learn.
- Track and escalate product issues and feature gaps to Product and Engineering, and follow up with customers on resolution.
- Build foundational knowledge of cloud environments (AWS, Azure, GCP) and the broader CNAPP / cloud security space.
What they require
- 1–3 years of experience in a customer facing technical role - e.g., Technical Support Engineer, Support/Solutions Engineer, Implementation Engineer, junior DevOps or Security Engineer, or similar.
- Working familiarity with at least one major cloud provider (AWS, Azure, or GCP), hands-on project or lab experience counts.
- Comfort reading logs, APIs, and basic scripts (Python or Bash) to help diagnose issues; you don't need to be a developer, but you shouldn't be afraid of the command line.
- Strong written and verbal communication skills - you can explain a technical concept clearly to both an engineer and a non-technical stakeholder.
- A genuine curiosity about cybersecurity and cloud infrastructure, and eagerness to build deeper expertise on the job.
- Comfortable managing multiple customer conversations at once and prioritizing under some ambiguity.
- Based in or able to work from our Delhi or Bangalore hub (preferred); open to some schedule overlap with customers in other time zones (e.g., US/EU) as needed.
- Preferred: Prior exposure to security concepts (vulnerabilities, misconfigurations, compliance frameworks), not required, we'll teach this.
Benefits
- You'll work alongside senior CSEs and Customer Success Managers to support Orca customers day-to-day.
- You'll be paired with experienced teammates, given structured ramp-up time, and coached as you take on more complex accounts and conversations.
Orca Security is a cybersecurity startup and cloud innovation leader.
Details
Apply routeGreenhouse
Salary not disclosed