Customer Success & Client Retention Expert
- Role
- Business Development
- Experience
- Senior
- Employment
- Part-time
Open to ZA only. Set where you work from to check your eligibility.
No BS summary
Customer Success & Client Retention Expert, Remote (Open Worldwide), Part-Time.
Core skills
Optional skills
Required languages
Customer Success & Client Retention Expert
Location: Remote (Open Worldwide)
Schedule: Part-Time ( Develop and implement proactive retention strategies to reduce churn. Collect and analyze customer feedback to identify actionable insights. Build strong client relationships through regular communication and proactive outreach. Support onboarding efforts to ensure new clients are set up for success. Collaborate with sales, operations, and leadership teams to align customer success initiatives. Monitor and report on key metrics including retention, churn, NPS, and CSAT.
Requirements
Proven experience in Customer Success, Account Management, or Client Retention. Strong understanding of customer lifecycle management and retention strategies. Excellent written and verbal English communication skills. Data-driven mindset with the ability to analyze customer feedback and performance metrics. Experience using CRM platforms such as HubSpot, Salesforce, or similar tools. Strong organizational skills and ability to work independently in a remote environment. Reliable internet connection and availability within the agreed schedule.
Nice to Have
Experience in real estate, SaaS, or service-based industries. Familiarity with customer success platforms such as Gainsight, ChurnZero, or Intercom. Experience with renewals, upselling, or cross-selling initiatives.
What We Offer
Fully remote work environment. Flexible part-time schedule. Collaborative and supportive team culture. Long-term growth opportunities as the company scales.
Interview Process
Initial Application Review Intro Video Client Interview Offer & Onboarding
What you'll do
- Develop and implement proactive retention strategies to reduce churn.
- Collect and analyze customer feedback to identify actionable insights.
- Build strong client relationships through regular communication and proactive outreach.
- Support onboarding efforts to ensure new clients are set up for success.
- Collaborate with sales, operations, and leadership teams to align customer success initiatives.
What they require
- Proven experience in Customer Success, Account Management, or Client Retention.
- Strong understanding of customer lifecycle management and retention strategies.
- Excellent written and verbal English communication skills.
- Data-driven mindset with the ability to analyze customer feedback and performance metrics.
- Experience using CRM platforms such as HubSpot, Salesforce, or similar tools.
Benefits
- Fully remote work environment.
- Flexible part-time schedule.
- Collaborative and supportive team culture.
- Long-term growth opportunities as the company scales.
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