Customer Success Associate
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
Open to CL, CO, ET, ZA only. Set where you work from to check your eligibility.
No BS summary
Customer success professional with 3+ years managing post-sale relationships for a tech-enabled service. Must be hands-on with Zapier or Make, comfortable on Zoom, and able to work U.S. Eastern Time core hours. Applicant location is limited to Chile, Colombia, Ethiopia, or South Africa.
Core skills
Required skills
Optional skills
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Customer Success Associate Full-time · Remote (U.S. Eastern Time core hours)
Position Overview
A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager. The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.
Daily Focus
The manager welcomes every new client with a structured onboarding call, sets milestones for episode planning, recording, and distribution, and keeps stakeholders informed through concise status updates. Production timelines, guest calendars, and hand-off points live inside the CRM, and automations built in Zapier or Make fire off task reminders, asset requests, and approval nudges so nothing slips. Each week, the manager reviews download trends, listener feedback, and campaign metrics, then distills insights into recommendations that help marketing teams amplify reach. When obstacles arise—audio fixes, guest delays, or shifting priorities—the manager surfaces options, aligns expectations, and rallies internal editors, designers, and strategists to keep delivery on track.
What Sets the Ideal Candidate Apart
Three or more years managing post-sale relationships for a tech-enabled service, preferably in media, content marketing, or SaaS, provide a solid foundation. Hands-on fluency with workflow automation in Zapier or Make is essential, as many processes—guest intake forms, transcript delivery, social-clip generation—depend on reliable triggers and data handoffs. Comfort running meetings on Zoom, clarity in written updates, and a calm, solutions-first approach round out the profile. Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a strong advantage.
Applicants who thrive on turning creative vision into repeatable process, enjoy automating away busywork, and value long-term client partnerships are encouraged to apply.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
What you'll do
- Own the client relationship from kickoff to renewal.
- Ensure each podcast series launches on schedule.
- Ensure each series meets audience-growth targets.
- Ensure each series delivers measurable thought-leadership value.
- Welcome every new client with a structured onboarding call.
- Set milestones for episode planning, recording, and distribution.
- Keep stakeholders informed through concise status updates.
- Maintain production timelines, guest calendars, and hand-off points inside the CRM.
- Use Zapier or Make automations to send task reminders, asset requests, and approval nudges.
- Review download trends, listener feedback, and campaign metrics each week.
- Distill insights into recommendations that help marketing teams amplify reach.
- Surface options when obstacles arise, including audio fixes, guest delays, or shifting priorities.
- Align expectations with clients and stakeholders.
- Rally internal editors, designers, and strategists to keep delivery on track.
What they require
- 3+ years managing post-sale relationships for a tech-enabled service.
- Preferably experience in media, content marketing, or SaaS.
- Hands-on fluency with workflow automation in Zapier or Make is essential.
- Comfort running meetings on Zoom.
- Clarity in written updates.
- Calm, solutions-first approach.
- Preferred: Experience with podcast hosting platforms.
- Preferred: Basic audio terminology.
- Preferred: B2B marketing metrics.
- Thrives on turning creative vision into repeatable process.
- Enjoys automating away busywork.
- Values long-term client partnerships.
- Able to work U.S. Eastern Time core hours.
Benefits
- Work with fast-growing global companies.
- Build a long-term career.
- Competitive pay.
- Real growth opportunities.
Hire Hangar connects top talent with vetted employers, competitive pay, and growth opportunities.