Customer Service Representative (Lithuanian & English) - Binance
- Role
- Support
- Experience
- Junior
- Employment
- Full-time
Open to 10 countries. Set where you work from to check your eligibility.
No BS summary
Customer Service Representative, full-time, remote in listed European cities; requires fluency in Lithuanian and English. 1+ years customer-facing experience and strong IT proficiency; basic understanding of AI and familiarity with AI-powered tools/chatbots required. Must be willing to work weekends and irregular hours including night shifts.
Core skills
Optional skills
Required languages
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What you'll do
- Handle high volumes of live chat and support tickets across assigned language queues
- Identify and evaluate customers' needs to deliver satisfaction and timely resolution
- Provide accurate, valid, and comprehensive information on platform features, products, and processes
- Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
- Support feedback collection for workflow and product improvements, including AI bot performance; participate in validation and testing of AI bots, automation workflows, tools, and SOPs as needed
What they require
- 1+ years proven customer facing experience or as a customer service representative
- Fluent in English and Lithuanian
- Strong IT proficiency and ability to handle moderately technical customer queries
- Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
- Willing to work weekends and irregular hours including night shifts; exceptional written communication and active listening; ability to multi-task, prioritize, and manage time effectively
Benefits
- Competitive salary and company benefits
- Work-from-home arrangement (may vary depending on team needs)
- Opportunities for career growth and continuous learning
- Collaborate with world-class talent in a global, flat-structure organization
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users, serving more than 320 million people in 100+ countries with digital asset products and services across trading, finance, education, research, social good, payments, institutional services, and Web3 features.
What people say about this company
3.5/ 5