Customer Service Manager
- Role
- Support
- Company size
- Mid-size
Open to IN only. Set where you work from to check your eligibility.
No BS summary
ParcelHero is looking for a Customer Service Manager to manage their team leaders and 50-strong remote team, improve quality of service and ultimately customer experience. You will be responsible for driving cross-department collaboration between the customer service, quality control and customer experience teams.
ParcelHero is one of the UK's biggest parcel delivery price comparison sites, with over 5 million visitors a year. We're a scaling, technology-focused business with 120 remote staff worldwide - and we're growing fast, expanding internationally into the US and Europe this year. We serve both consumers and businesses in an almost 50/50 split, and our move into SaaS is shifting that mix further towards larger businesses and, ultimately, enterprise customers. In 2026, we launched our cutting-edge TMS (Transport Management Solution), Parcelhero Pro, enabling retailers to pay a monthly subscription to ship on their own carrier accounts and manage every aspect of their logistics through our platform. We're a highly innovative company, deeply focused on optimisation, automation, and continuous process improvement. Joining now means being part of the journey - helping shape our technology, our processes, and our approach as we scale globally. We're also a remote-first business: no commute, no office politics, just great work with talented colleagues around the world.
Job description Are you passionate about improving the customer experience? Does coordinating across teams and countries sound exciting? If so, Parcelhero is looking for a Customer Service Manager to manage our team leaders and 50-strong remote team, improve quality of service and ultimately customer experience.
You will be responsible for driving cross department collaboration between the customer service, quality control and customer experience teams.
What you'll do
- Manage our team leaders and 50-strong remote team
- Improve quality of service and ultimately customer experience
- Driving cross department collaboration between the customer service, quality control and customer experience teams
What they require
- Passionate about improving the customer experience
- Coordinating across teams and countries sound exciting
ParcelHero is one of the UK's biggest parcel delivery price comparison sites, with over 5 million visitors a year. We're a scaling, technology-focused business with 120 remote staff worldwide - and we're growing fast, expanding internationally into the US and Europe this year. We serve both consumers and businesses in an almost 50/50 split, and our move into SaaS is shifting that mix further towards larger businesses and, ultimately, enterprise customers. In 2026, we launched our cutting-edge TMS (Transport Management Solution), Parcelhero Pro, enabling retailers to pay a monthly subscription to ship on their own carrier accounts and manage every aspect of our logistics through our platform. We're a highly innovative company, deeply focused on optimisation, automation, and continuous process improvement. Joining now means being part of the journey - helping shape our technology, our processes, and our approach as we scale globally. We're also a remote-first business: no commute, no office politics, just great work with talented colleagues around the world.