Customer Service Agent
- Role
- Support
- Employment
- Full-time
Open to ZA only. Set where you work from to check your eligibility.
No BS summary
Customer Service Agent for a UK-based business, fully remote from South Africa. Need 1+ year in customer service, call centre, or retail support; clear neutral telephone manner and confident written English; experience with a CRM/helpdesk like Zendesk, Freshdesk, or HubSpot; quiet home workspace, reliable internet and backup power. Working UK hours (09:00–17:00 UK time), Monday to Friday.
Core skills
Required skills
Required languages
What you'll do
- Answer inbound calls, emails and live chats from UK customers
- Resolve queries about orders, deliveries, billing and account changes
- Log every interaction accurately in the CRM so colleagues can pick up where you left off
- Escalate technical or complex complaints with clear notes attached
- Follow up on open tickets until the customer confirms they are sorted
- Flag recurring problems so the wider team can fix the root cause
What they require
- One or more years in a customer service, call centre, or retail support role
- A clear, neutral telephone manner and confident written English
- Experience with a CRM or helpdesk system such as Zendesk, Freshdesk, or HubSpot
- Patience under pressure and a genuine willingness to help
- A quiet home workspace, reliable fibre or LTE, and backup power
- Comfortable working UK hours from home
Benefits
- A steady monthly salary, paid reliably
- 100% remote — work from anywhere in South Africa
- Structured training and a supportive team lead
- Long-term placement with a UK employer, supported by Remote Recruitment throughout
At Remote Recruitment, we specialise in helping skilled South African professionals connect with leading international businesses. Our streamlined recruitment process matches exceptional talent with organisations that value expertise, ambition and long-term career growth.
What people say about this company
1.0/ 5
- Employees report a lack of support and poor management.
- There are claims of unrealistic expectations and high turnover.
- Overall dissatisfaction with company culture and practices.