Customer Sales Representative

Customer Sales Representative (Inbound Sales) – Plumbing Services Full-Time | Remote | U.S. Hours | Evenings & Weekends Required About the Role At Pavago, one of our clients is hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing services and memberships . This is a sales-focused customer service role . You’ll build trust quickly, understand the customer’s needs, overcome objections, schedule the right service, and confidently close the call. If you’re persuasive on the phone, comfortable with performance targets, and experienced in inbound sales or call-center environments, this could be a strong fit. What You’ll Do Inbound Sales & Booking Handle high-volume inbound customer calls Convert inquiries into booked plumbing appointments Target an 85%+ call-to-booking conversion rate Ask the right questions, understand customer needs, and recommend appropriate services Handle objections while maintaining a professional, customer-first experience Membership Sales & Upselling Identify relevant upsell opportunities during customer conversations Promote and sell the Pipeline Club membership Target a 10%+ membership close rate Work toward 35+ memberships within your first 90 days Scheduling & CRM Schedule service appointments accurately and efficiently Document calls, customer information, and outcomes in the CRM Follow established scripts, workflows, and call processes Maintain accurate records and follow-up information Experience with ServiceTitan is highly preferred Customer Experience Handle escalations calmly and professionally Communicate clearly and confidently with customers Balance sales goals with excellent service Maintain strong call quality and customer satisfaction What We’re Looking For Proven experience in inbound sales, call-center sales, or customer service with sales/conversion targets Strong phone-based closing and conversion skills Excellent objection-handling and rapport-building ability Clear, professional spoken English Experience using CRM and call-management systems Comfortable working in a fast-paced, high-volume call environment Results-driven and comfortable being measured against clear KPIs Availability for U.S. hours, including evenings and weekends Nice to Have Plumbing, HVAC, or home-services experience ServiceTitan experience Membership or subscription sales experience Experience upselling services over the phone What Success Looks Like 85%+ call-to-booking conversion rate 10%+ membership close rate 35+ memberships sold within the first 90 days Accurate CRM documentation Strong customer satisfaction and call-quality scores Consistent achievement of sales and service targets Why Join? Fully remote opportunity Clear and measurable performance goals Direct impact on bookings and revenue Structured sales processes and coaching Opportunity to strengthen your inbound closing skills Growth potential into Sales Leadership, Operations, or Customer Experience Interview Process Initial Application Review Spark Hire Intro Video Interview with Pavago Recruiter Client Interview Offer & Onboarding What Happens After You Apply Qualified candidates will receive a Spark Hire invitation to complete a short Intro Video. This allows us to learn more about your communication style, inbound sales experience, and ability to handle customer conversations. Please check your inbox and spam/junk folder for the invitation. Apply Now If you’re confident on the phone, know how to turn inbound inquiries into booked appointments , and can balance strong sales execution with excellent customer service, we’d love to hear from you. #InboundSales #CustomerSalesRepresentative #CSR #CallCenterSales #PlumbingJobs #HomeServices #ServiceTitan #CustomerService #RemoteSales #SalesJobs #Pavago