Customer Retention Specialist

Role overview Remote Recruitment is hiring a Customer Retention Specialist to work remotely from South Africa for a UK-based employer. You will be the person customers speak to when they are thinking about leaving — listening properly, understanding what went wrong, and finding a solution that works for both sides. This is a role for someone who enjoys conversation, stays calm under pressure, and takes satisfaction in turning a frustrated customer into a loyal one. Key responsibilities Speak with customers who have requested to cancel and understand the reason behind it Offer suitable alternatives, plan changes, or resolutions to keep the account open Follow up on at-risk accounts flagged by the wider team Record outcomes and cancellation reasons accurately in the CRM Share recurring themes and feedback with the account and product teams Meet monthly retention and call quality targets What you will need Two or more years in customer service, retention, or account management Clear, neutral spoken and written English Familiarity with CRM systems such as HubSpot, Zoho, or Salesforce Comfortable handling objections without becoming pushy A quiet home workspace, a reliable computer, and stable fibre or LTE internet Availability 09:00 to 17:00 UK time (11:00 to 19:00 SAST) What is on offer R16,000 to R22,000 per month, depending on experience 100% remote — work from anywhere in South Africa UK working hours with your evenings free Paid UK public holidays and annual leave Long-term placement with a stable UK employer Apply through Remote Recruitment with an up-to-date CV. We review every application and will come back to you either way.