eBay
Customer Operations Specialist - Phone
RemoteUnited States only
- Role
- Support
- Experience
- Mid
- Company size
- Enterprise
$36.4k–$71.6k/yr
Check eligibility
Open to US only. Set where you work from to check your eligibility.
No BS summary
Customer support specialist with 2+ years of technology customer support experience, strong phone communication, and ability to help non-technical customers solve technical issues. Must work remotely from the continental US; remote roles are not eligible for U.S. visa sponsorship. Automotive industry knowledge is preferred.
Core skills
Genesys
Required skills
Microsoft Office
What you'll do
- Devote yourself to ensuring customer satisfaction via phone communications
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
- Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
- Provide timely, empathetic support to customers through our Genesys software, handling customer phone communications with care
- Build strong feedback loops between customers and internal teams to continually improve customer experiences
- Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service
What they require
- 2+ years of technology customer support experience with exceptional customer service skills
- Technology or automotive industries experience
- Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
- Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
- Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
- Preferred: Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation
- Preferred: Bachelor’s degree or equivalent
- Remote from the continental US
- Working Schedule: Various shifts available on discussion
- Remote roles are not eligible for U.S. visa sponsorship
Benefits
- Target bonus and restricted stock units, as applicable
- Full range of medical, financial, and/or other benefits
- 401(k) eligibility
- Various paid time off benefits, such as PTO and parental leave
American multinational internet corporation that manages eBay.com
Details
Visa sponsorshipNo
$36.4k–$71.6k/yr