Customer Onboarding Specialist
- Role
- Support
- Employment
- Full-time
- Company size
- Startup
Open to US only. Set where you work from to check your eligibility.
No BS summary
Onboarding specialist for a SaaS gym-management platform, focused on getting new customers set up and activated. Must be able to drive Time to First Value and reduce early churn. Role is listed for candidates based in the USA and will work on an async-first, globally distributed team.
About PushPress
PushPress is the AI-powered gym management platform built for boutique fitness.
We are transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. Trusted by more than 5,000 gyms and 500,000 members, PushPress processes ~$1B annually.
We're a Series B company backed by Altos Ventures, StepStone, and Mucker Capital, and we're going all-in on AI. Our AI Assistant, AI Member Intel, and AI-powered reporting tools are already changing how gym owners and coaches operate. We believe AI should make the human side of fitness better, not replace it.
By embedding intelligence directly into the product, we enable boutique fitness owners to make faster decisions, unlock new revenue streams, and collaborate across a connected network. As more gyms join the platform, data compounds, intelligence strengthens, and the value of the ecosystem increases for every owner
We are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs. If you are ready to help reshape an industry, let's talk!
About the Onboarding Team
The Onboarding Team is responsible for getting new PushPress customers set up, activated, and confident across all products. We focus on delivering a consistent, high-quality experience that drives Time to First Value and reduces early churn.
We are a globally distributed, async-first team. We value direct, respectful communication and strong ownership. Our goal is to remove friction from the customer journey so gym owners can get to work faster.
What you'll do
- Get new PushPress customers set up, activated, and confident across all products
- Deliver a consistent, high-quality experience that drives Time to First Value and reduces early churn
- Remove friction from the customer journey so gym owners can get to work faster
- Operate as part of a globally distributed, async-first team
What they require
- Direct, respectful communication
- Strong ownership
PushPress is the AI-powered gym management platform built for boutique fitness.