Customer Implementation Engineer (Watershed)
- Experience
- Senior
- Employment
- Full-time
Open to GB, US only. Set where you work from to check your eligibility.
No BS summary
Seeking a technically strong, customer-facing implementation engineer for the Watershed product team. You'll use data and code to drive customer success, bridging their data challenges with Watershed's platform. Requires 3+ years of programming (Python, REST APIs, data wrangling) and 3+ years in a client-facing SaaS/analytics role. Must be an excellent communicator with strong problem-solving skills.
Core skills
Required skills
Optional skills
Required languages
We are seeking a technically strong implementation engineer to join our Technical Watershed product team, with customer-facing support and services responsibilities. This role is for a tech-savvy person who will be responsible for using data and code to drive customer success with data-driven Watershed solutions, bridging the gap between their data challenges and Watershed’s platform capabilities.
You must be an outgoing, excellent communicator who understands the importance of providing exceptional client support and is great at handling details.
This role is fully remote — open to candidates based in the US or UK. Remote candidates may need to accommodate occasional client meetings during core business hours across US/UK time zones.
This position reports into the Technical Watershed team.
Key Responsibilities
- Client Implementation: Build connections between Watershed and client systems, and configure Watershed to meet each client's goals.
- Data Pipelines & Integrations: Build and maintain data pipelines and API integrations, and write scripts to create and manage data connections to Watershed.
- Reporting & Analysis: Use our flexible reporting platform to perform data analysis on complex data sets and build dashboards and reports that help clients understand and act on their data.
- Consulting & Best Practices: Consult with clients on their goals, share knowledge of best practices, and help clients build out their learning data ecosystems.
- Technical Support & Troubleshooting: Provide technical assistance to clients and work closely with the technology team to troubleshoot issues and influence product changes.
- Automation and Deployment: Automate repetitive technical workflows to improve efficiency for both clients and the team. Develop automation and deployment workflows using CI/CD tools, i.e Jenkins.
- Core Product Contributions: Occasionally contribute updates to Watershed's core product — a much lower priority relative to client-facing and integration work.
- Client Relationships: Serve as a public-facing representative for the company and product, building rapport with clients and industry partners and identifying opportunities for expansion within existing relationships.
- Training: Train clients on how to use Watershed effectively.
Familiarity with corporate learning ecosystems is a huge plus — but not a requirement.
REQUIREMENTS & EXPERIENCE
- 3+ years of hands-on programming experience, ideally including Python, REST APIs, data wrangling, and software automation tools.
- 3+ years of experience in a client-facing role implementing SaaS software, data science, analytics, or reporting tools.
- Demonstrated ability to build and maintain data pipelines and system integrations.
- Ability to understand client challenges and translate them into actionable technical solutions.
- Experience with learning data, xAPI, SCORM, and JSON are a plus.
- Excellent communication, documentation, problem-solving, and analytical skills.
- A strong sense of ownership, responsibility, and initiative.
- Flexibility to balance multiple assignments in a fast-paced environment.
- The ability to work independently, yet function as an integral part of a team.
- Proficiency in SQL and MySQL database.
- Experience with Python and Java development.
- Familiarity with Jenkins and CI/CD automation.
ABOUT WATERSHED
Watershed is a world leading Learning Analytics Platform, helping organizations prove the impact of their learning and training programs. Watershed reports into PeopleFluent, a division of Learning Technologies Group.
About Learning Technologies Group
Learning Technologies Group is a global portfolio of specialist businesses focused on learning technology, talent capability, digital learning, and workforce performance solutions.
Operating across multiple brands, countries, and delivery models, LTG combines software capability, consulting expertise, and managed services to help organisations improve performance, accelerate change, and unlock workforce potential.
As part of the wider Group structure, LTG operates with distinct commercial priorities and leadership requirements while aligning to broader enterprise governance and strategic direction.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
What you'll do
- Build connections between Watershed and client systems, and configure Watershed to meet each client's goals.
- Build and maintain data pipelines and API integrations, and write scripts to create and manage data connections to Watershed.
- Use our flexible reporting platform to perform data analysis on complex data sets and build dashboards and reports that help clients understand and act on their data.
- Consult with clients on their goals, share knowledge of best practices, and help clients build out their learning data ecosystems.
- Provide technical assistance to clients and work closely with the technology team to troubleshoot issues and influence product changes.
- Automate repetitive technical workflows to improve efficiency for both clients and the team.
- Develop automation and deployment workflows using CI/CD tools, i.e Jenkins.
- Occasionally contribute updates to Watershed's core product — a much lower priority relative to client-facing and integration work.
- Serve as a public-facing representative for the company and product, building rapport with clients and industry partners and identifying opportunities for expansion within existing relationships.
- Train clients on how to use Watershed effectively.
What they require
- 3+ years of hands-on programming experience, ideally including Python, REST APIs, data wrangling, and software automation tools.
- 3+ years of experience in a client-facing role implementing SaaS software, data science, analytics, or reporting tools.
- Demonstrated ability to build and maintain data pipelines and system integrations.
- Ability to understand client challenges and translate them into actionable technical solutions.
- Excellent communication, documentation, problem-solving, and analytical skills.
- A strong sense of ownership, responsibility, and initiative.
- Flexibility to balance multiple assignments in a fast-paced environment.
- The ability to work independently, yet function as an integral part of a team.
- Proficiency in SQL and MySQL database.
- Experience with Python and Java development.
- Familiarity with Jenkins and CI/CD automation.
Benefits
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
LTG is a global team of Engineers, Product Managers, Designers, and Program Managers across Hungary, the US, and many other countries. Bridge is software for learning, self-development, and career growth.